Scrum Master Service Delivery

NCHE AZIEH PAUL

Professional SCRUM MASTER (PSM* Certified)

Tel: +1-214-***-****; Email: ************@*******.***

**** ********* *****, *********,

TEXAS, 76002

CAREER SUMMARY

Multilingual Professional Scrum Master with PSM1 certification with over 5years of Software product development experience in the fields of Transportation, Insurance, Banking & Finance and Retail. I have a tracked record of building and supporting cross functional and Self-organizing Teams in building valuable Software product Increments within the scope, budget, and timelines. My success can be accounted to my ability to organize, lead, motivate, coach, mentor, facilitate, resolve conflict, build relationships between cross functional teams and Stakeholders.

SKILLS & COMPETENCIES

Agile Frameworks: Scrum; SAFe; Kanban

Tools: Jira, Confluence, Azure Devops, Mirror, MS Teams, Slack, Zoom, Ideas board, MS Office, WebEx, OneNote, e-comerse.

Competencies: Software Development Life Cycle (SDLC), Customer Centricity, Team building, risk/dependency management, PI Planning, conflict resolution, stockholder management, Story mapping, Release planning, backlog refinement/prioritization, KPI tracking (velocity, Cumulative Flow Diagram, throughput, cycle time etc.), change management.

PROFESSIONAL EXPERIENCE

Scrum Master

Lyft (Ride Sharing & Parcel Delivery Company), Texas USA, Feb 2020 – Present

Project: Working with a team of 11 (8 developers, & 3 QAs) in a SAFe environment to software development Using (Jira, confluence, Teams)

Responsibilities:

Organizing, facilitating, and guiding scrum ceremonies including Sprint planning, Sprint review, Sprint retrospectives, and backlog refinement to enhance incremental delivery of value to customers

Tracking relevant metrics through Burn-Down charts, Team Velocity, and radiating progress to the teams and stakeholders leading to constant delivery of valuable increment

Assisting Product Owner in preparing and refining the product backlog leading increase in the User Stories ready for the Sprint

Assisting the team in preparing for ART activities, including PI Planning, System Demos, and releases, giving it alignment, and helping it manage risk by providing program level cadence and synchronization

Driving continuous improvement as a change agent, engaging stakeholders to identify business problems, and creating solutions that supports the adoption of Agile methodology while driving productivity throughout the SDLC

Coaching team members on daily application of the Agile practices, principles and providing guidance on correcting anti-patterns and resolving instances of impediments and blockers.

Supporting the team to improve collaboration, cross-functionality, and self-management

Utilizing Jira for planning, tracking monitoring, reporting, and confluence for collaboration and documentation

Organized training sessions for product owners, and 10 development teams on agile fundamentals and best practices which led to a 5% increase in productivity

Scrum Master

Well Fargo (American multinational financial services provider – Banking & Finance), Texas USA, Jan 2019 – Jan 2020

Project: (Mobile app development), Working with a team of 11 (8 developers, & 3 QAs) in a SAFe environment to database management using (Jira, confluence, Teams)

Responsibilities:

•Facilitated the various scrum events while ensuring transparency, adaptability, and predictability

•Provided guidance and assistance to the product owner on user story creation and product Backlog refinement to meet the product goal and stakeholder expectations

Collaborated with team members in establishing a healthy and engaging work environment for the self-organizing and self-managing teams, which has led to increased commitment to value delivery

Administered Jira activities for teams (creating epics, user stories, workflows, filters, dashboards, reports, using JQL...) as well as using Confluence for documentation and collaboration

Creating, communicating, and maintaining project metrics (Velocity, Burndown/Burnup charts) that demonstrate measurable progress towards KPIs and timely delivery of planned work

Drove continuous improvement as a change agent, engaged stakeholders to identify business problems and created scalable solutions that adapted the agile process and drove productivity throughout the project lifecycle

Supported and guided the teams and stakeholders in the adoption/application of agile best practices, and which resulted in an increase in the quality of products delivered to the customers by 55% within 15 months

Anticipated and addressed actual or potential dependencies and impediments to team progress in the delivery of valuable product increments to end users especial in the SAFe environment

Scrum Master

Farmers Insurance, Texas USA, Jan 2017 – Dec 2018

Project: Working with a team of 11 (8 developers, & 3 QAs) in a SAFe environment to mobile app development, using (Jira, confluence, Teams)

Responsibilities:

Facilitated the various scrum ceremonies/events while ensuring transparency, adaptability, and predictability

Helped the Product Owner with effective product backlog refinement and value optimization

Monitored project progress and communicated with stakeholders and team (s) to detect and address possible dependencies, impediments or blockers and resolved them in a timely manner

Utilized Jira to establish and track key metrics such as sprint velocity, burn-down charts, lead time, cumulative flow and cycle time which led to a 75% increase in overall team performance

Managed communication within the team and with the stakeholders, maximized transparency, and disseminated information related to service delivery, and resolved any conflicts that arose

Established and mentored cross-functional and self-managed teams that led to an increase in high-quality value delivered to the customers from about 40% to 80% within 12 months

Focused on improving team dynamics, performance, and conflict management via high level team collaboration

Junior Scrum Master/Project Lead

Best Buy, Texas USA, June 2016 – Dec 2016

Project: Working with a team of 11 (8 developers, & 3 QAs) in a SAFe environment to software implementation using (Jira, confluence, Teams)

JUNIOR SCRUM MASTER

Responsibilities:

Scheduled and facilitated all scrum ceremonies, while resolving conflicts and removing impediments

Worked closely with the product owner to effectively create, maintain, and refine the product backlog

Maintained process documentation and radiated information at the team and organizational levels

Used Jira to plan, track and report progress of work; used confluence for documentation and collaboration

PROJECT LEAD

Responsibilities:

Created and maintained project schedules, managed project scope and timelines, and made proactive adjustments; wrote project reports as necessary; assisted with on boarding and training of team members

Quickly and effectively resolved team conflicts and nurtured collaboration amongst team members

Provided frequent feedback on employee performance, addressed weaknesses or inefficiencies, and offered support to improve skill gaps

Project Manager

Walmart (American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores), Texas USA, Jan 2016 – June 2016

Project: Working with a team of 11 (8 developers, & 3 QAs) in a SAFe environment to database management using (Jira, confluence, Teams)

Responsibilities:

Planned, executed, and maintained project processes, quality, work scope, scheduling, cost control, transportation, procurement, and logistics which resulted in timely and productive project completion

Prepared and submitted budget estimates, progress reports, and cost tracking reports.

Collaborated with the project management team to identify potential risks and assisted with the development of preventive plans which culminated in a safe work environment

CERTIFICATIONS AND EDUCATION

Professional Scrum Master 1

Certified Scrum Master (CSM)

SAFe Scrum Master 5.1 (SSM)

Bachelor of Science degree (BSc)

PMP (In view).

PostgreSQL (In view).

LANGUAGES

English – Spoken (Advanced), Written (Advanced)

French – Spoken (Intermediate), Written (Intermediate)

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