Support Specialist Customer Service

OBJECTIVE

To obtain a position with an organization that has integrity and growth potential. Where I can bring my experience in management, leadership and education to the organization while achieving my career goals to move back into a corporate role.

SKILLS

•Management and Leadership Skills

•Excellent written, oral and interpersonal communication skills

•Proven ability to work with a team, self-motivated, detail oriented

•Microsoft Office Suite

EXPERIENCE

Grand Prairie Independent School District - August 2016-Present

Adams Middle School (SEAS) Special Education Department (Behavior Program)

Fannin Middle School Speech Communications Teacher & ISS Teacher

Received 2019 Grand Prairie ISD SEA/CARE award. The program provides a specialized learning environment for students with behavior issues. Dedicated teachers help troubled students with a bond of trust that must be nurtured. The award is to honor that special relationship.

National Chemsearch Corp/Danco Company, Irving TX April 2009-Aug 2016

Product Support Specialist

•Responsible for offering product support and overseeing all consumer related questions that come into the Customer Service Department via website, social media, email, phone and mail support and manage the companies’ new business acquisitions

•Responsible for daily processing and responding to support mailboxes, ACD lines and interdepartmental requests.

•Responsible for tracking and identifying product trends and addressing concerns when appropriate.

•Provide product training to the Customer Service Representatives.

•Maintain company master cross-reference.

•Involved in company meetings as well as collecting and reporting technical support metrics.

Client Services Representative

•Support and manage the companies’ new business acquisitions

•Support Salesforce with account updates, product inquiries, pricing, sale ads, account research, and product literature

•Responsible for follow up on customer inquiries, maintain quality assurance of orders, monitor order status and backlogs for delayed orders

•Properly enter customer information, documents and verifies orders billing and shipping address for tracking purposes

•Liaison between Manager and Technical Support Teams

Pegasus Logistics Group, Coppell TX September 2007-April 2009

Client Services Representative

•Built relationships with agents, vendors, and clients

•Responsible for the daily function of multiple accounts

National Merchants Association, Fort Worth TX February 2004-August 2008 National Account Manager

•Managed all national level independent sales offices in Fort Worth, Texas

•Responsible for overseeing the daily operations of each sales office within the district

•Managed current accounts and established accounts for new merchants

•Responsible for all recruiting, hiring and training of newly assigned sales agents; managed and trained new account managers

Primrose Schools of Coppell and Plano February 1997- January 2004

Director of Explorers Afterschool Program

•Managed Curriculum for Children 8-12 years old after school program

•In the Director’s absence, Acted as Director of School

EDUCATION

Master’s in Educational/Curriculum

Bachelor of Science in Communication Marketing and Sales

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