Processor, Data Entry, Operations, Technician, Customer Service

Michael Scalora

Vernon, CT ***** ****.********@*****.*** +1-860-***-****

Authorized to work in the US for any employer

Work Experience

Transaction Processing Associate I

Conduent - Springfield, MA

July 2021 to Present

•Followed strict and FINRA compliant protocols while handling live client brokerage checks for electronic deposit.

•Entered client brokerage check data during the deposit process into a shared Excel sheet with MMLIS’s Cashiering Team.

•Operated check scanning machine for all client brokerage check deposits

•Established communications with the MMLIS Cashiering Team, either by email or Microsoft Teams, throughout the deposit process regarding specific checks or discrepancies with checks entered in Excel

•Maintained a digital and physical record of brokerage check movement; logging who requests certain checks and for what reason.

•Independently researched complicated issues regarding client brokerage checks, as well as partnering with other departments while escalating any pressing matters to management.

•Reported total number of checks deposited to Supervisor

•Facilitated changes to client brokerage accounts electronically into A360 and Wealthscape databases.

•Provided additional support to other office departments when production levels require it.

•Participated in “end of day” security sweeps of the office to prevent the breach of sensitive and personal data.

Call Center Specialist

MassMutual - Springfield, MA

February 2021 to June 2021

•Maintained strong working knowledge of call center tools and resources to ensure customer satisfaction.

•Prioritized communication to identify problems and implement the proper solution.

•Experienced operating multiple systems simultaneously while maintaining the validity of data.

Package Handler

UPS - Windsor, CT

December 2020 to January 2021

•Loaded packages and parcels on to trailers in a timely fashion by hand

•Utilized organizational skills to ensure that packages sustained structural integrity as they are placed within trailers

•Operated hand scanning equipment on every package as they are loaded on to the trailers to guarantee accurate delivery

•Maintained a clean and clutter free workspace between loading packages

Order Fulfillment Associate

Kichler Home Center - East Hartford, CT December 2014 to August 2020

•Assembled and completed orders of light fixtures on to pallets in accordance with client's requests.

•Transported pallets of light fixture product from various locations within warehouse by operating powerlift trucks and stored them in an orderly and accessible manner.

•Loaded numerous outbound, thirty pallet capacity tractor trailer trucks with palletized product via power equipment.

•Assist in the unloading process of in-bound trailers of product.

•Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

•Verifed inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.

Stockroom Team Member

Target - Enfield, CT

September 2009 to December 2014

•Took inventory or examine merchandise to identify items to be reordered or replenished.

•Compared merchandise invoices to items received to ensure that shipments are correct.

•Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

•Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

•Received, opened, unpacked and issued sales floor merchandise.

•Answered customers' questions about merchandise and advised customers on merchandise selection.

•Itemized and totaled customer merchandise selection at checkout counter, using cash register.

Education

High school diploma or GED

Booker T. Washington High School - Norfolk, VA

Skills

•Customer Service (5 years)

•Adobe Creative Suite (6 years)

•Microsoft Word (6 years)

•WordPress (2 years)

•Inventory (5 years)

•Warehouse (6 years)

•Google Docs

•Proofreading

•Documentation review

•Order Fulfillment (6 years)

•Microsoft Outlook (5 years)

•Microsoft Excel (3 years)

Certifications and Licenses

Driver's License

November 2017 to November 2023

Connecticut Issued Driver's License

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