Support Agent Tech
Resume:
*******@*******.*** / (C) 352-***-****
*** ********* **. *********, ** 34452
1
Professional Summary
Emergency Room Registered Nurse with over 13 years experience working in urgent and high patient volume settings. ACLS and PALS certifications. TNCC and BLS certifications. Laboratory Assistant – Phlebotomist with over 19 years experience in the hospital setting and 13 months in blood collection and processing in a Blood Bank. Sitel Corp work from home support agent
Licenses
Registered Nurse in the State of New York, License number: 730980-1
Skill Highlight
• Advanced Cardiac Life Support (ACLS) certification
• Pediatric Advanced Life Support (PALS) certification
• Basic Life Support (BLS) certification
• Trauma Nurse Core Course (TNCC) certification
• ER experience
• Medical clinical procedures comprehension
• Specimen collection/processing proficiency
• Medication administration
• Skilled in conducting physical examinations
• IV drug therapy management
• Medical clinical procedures comprehension
• Therapeutic Phlebotomy
• Blood Component Processing
• Data processing and input on multiple computer operating systems
• Basic computer troubleshooting which includes hardware and software troubleshooting
(independently and with outside contracted tech support)
• Web design and maintenance
*******@*******.*** / (C) 352-***-****
723 Mayflower Av. Inverness, Fl 34452
2
Education and Training
Brevard Community College - Cocoa, Fl, United States Medical Laboratory Technician education 1983
Central Florida Community College -Ocala, Fl, United States Biological Sciences AA degree 1986
Withlacoochee Technical Institute - Inverness, FL, United States Technical Degree: Practical Nursing 2006.
Pasco-Hernando State College - New Port Richey, FL, United States Associate of Science: ADN 2008
Professional Experience
Donor Tech / Civitan Regional Blood Center – Citrus Community Blood Bank – Crystal River, FL 11/1987 – 12/1988
Laboratory Assistant – Phlebotomist – Computer Tech / Seven Rivers Regional Medical Center – Crystal River, FL 01/1988 – 07/2006
Licensed Practical Nurse - Telemetry / Seven Rivers Regional Medical Center - Crystal River, FL 07/2006 - 02/2007
Licensed Practical Nurse – Emergency Department / Seven Rivers Regional Medical Center - Crystal River, FL. 03/2007 - 06/2008
Registered Nurse-Emergency Department / Citrus Memorial Health Systems - Inverness, FL 06/2007 - 03/2010
Registered Nurse-ED / BayCare-MPM Northbay Hospital - New Port Richey, FL Partnered with team of Registered Nurses to ensure over all well-being of all patients. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Evaluated patient *******@*******.*** / (C) 352-***-****
723 Mayflower Av. Inverness, Fl 34452
3
care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Participated in training of new employees and covering Charge Nurse position when needed. 04/2010 - 03/2015
Registered Nurse Emergency Department / Bayfront Health Seven Rivers - Crystal River, FL 04/2015 - 11/2016
Registered Nurse Emergency Department / Medical Solutions Travel Nursing - Cleveland, Ohio Contract completions at St Francis Hospital in Roslyn, NY from June 2017 thru December 2017. Good Samaritan Hospital in West Islip, NY from January 2018 thru May 2018 and then St Peters Hospital in Albany, NY from May 2018 to Current. 06/2017 12/2018 Supervisor of Construction-Antique House Restoration. - Cape Cod, Orleans, Ma. Oversee subcontractors, Lead demolition of building and construction of new floor plan, repair existing structures of building and interacting with vendors. 02/2019-03/2020 Technical Care / Sitel Corp Remote - Work from home for DTV, AT&T internet and U-Verse TV. 07/2020-03/2021
Cardholder Services / Sitel Corp Remote - Work from home for PSCU. 04/2021-present *******@*******.*** / (C) 352-***-****
723 Mayflower Av. Inverness, Fl 34452
4
References
G W Smith DO, Medical Director BayCare-MPM Northbay Hospital Emergency Department
Theresa Parsons BSN, Assistant Manager BayCare-MPM Northbay Hospital Emergency Department
Kim Weierheiser RN ARNP, HCA Oak Hill Hospital Emergency Department
Hanah Thomas RN, St Francis Heart Hospital Night Charge Nurse Emergency Department
Jose San Juan RN, Glen Cove Hospital Northwell Health Emergency Department Current Employee.
Contact this candidate