Service Representative Customer

Charmaine Young

!*** E. Mountain View Rd. APt.***

Phoenix,Az 85020

Phoenix, AZ 85020

Phone: 480-***-****

E-Mail: advwus@r.postjobfree.com

Professional Summary

Hardworking Customer Service Representative with 15+ years of experience. Trained in project and time management with extensive knowledge of Customer Service, problem solving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hardworking bringing years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills

Report writing

Questionnaire building

Feedback collection

Response documentation

Team management

Relationship development

Project organization

Problem resolution

Work History

May 2019 to March 2020

FieldWork Phoenix Phoenix, AZ

Research Recruiter

Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.

Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.

Entered responses from survey participants into internal database using information to later compile reports or conduct analysis.

Worked with recruit's to understand needs and provide information and survey understanding and service.

Education

June 1994 Ocean View High School Huntington Beach, CA

High School Diploma

Completed Medical Asst. Program with North ROP medical program, Anaheim Ca Nrth

Studied the human body and mind. trained in EKG reading, blood with draw also injections, CPR etc.

Front and back office in Medical training with continual training and improvement with internship.

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