Service Representative Collections
Resume:
ELIZABETH DICKERSON
Nashua, NH *****
******************@*******.***
Education
Associate of Science Business Administration And Management Delaware Technical And Community College Wilmington, DE Professional Summary
Dynamic Collections Representative with excellent communication and negotiation skills.
● Persistent, firm and consistent in abiding by all policies and procedures.
● Excels through non confrontational negotiation and reasoning.
● 15 years of experience in the credit and collections field. Experienced Accounts Receivable Specialist bringing 15 years of experience carrying out all accounts receivable functions in high volume environments.
● Proficient in tracking payments, resolving billing issues and preparing account statements.
● Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
● Talented in performing high volume of outbound calls to secure payments on past due accounts.
● Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Hardworking Customer Service Representative with 15 years of experience working with Business and Residential customers.
● Trained in project and time management with extensive knowledge and proven multitasking abilities.
● Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support.
● Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
● Personable Customer Service professional offering over 15 years of experience resolving account and service concerns for customers.
● Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers.
● Focused on surpassing expectations and driving team success. ELIZABETH DICKERSON
Work History
● June 2016 to Current
NH NORTHEAST CREDIT SERVICES INC NASHUA, NH
Collections Representative
● June 2014 to May 2016
DRASCO SALES MEDFORD, MA
Sales Associate
● May 1997 to December 2012
Verizon Communications Inc CHELMSFORD, MA
Customer Service Associate
Skills & Talents
Attention to Detail FDCPA Compliance Risk Management Analytical and Critical Thinking Account Monitoring Skip Tracing Debt Repayment Negotiation Report Writing Updating Customer Accounts Service Quality Standards Payment Scheduling Correspondence Sorting and Filing Personalized Financial
Reviews
Customer Retention
Strategies
POS Systems and Ordering
Platforms
Creative Problem Solving
Courteous with Strong
Service Mindset Building Customer Trust and Loyalty Efficient and Detail-Oriented
Responding to Difficult
Customers Upbeat and Positive Personality
De-escalation Techniques
Upselling Products and
Services
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