SKILLS

Excellent Customer- Service Skills -MS Office proficient/Outlook/Word/Excel Bilingual English/ Spanish Excellent Communication Skills Organized and detail-oriented

EXPERIENCE

Customer Service Rep Lennar Homes

06/28/2021 to 06/24/2022

•Responsible for all Customer Service requests. •Processed and completed between 15-25 request per week •Responsible for Pre Walk thru and Final walk thru for all new home buyers •Contacted and scheduled sub-contractors to complete work orders. •Complete reports for corporate office for customer service request. •Conducted Handyman Skills is needed

Customer Service Rep Cayman Construction

4/2017 to 2021

• Provide efficient and quality customer support • Follow up with work orders submitted by homeowner • Responsible for appointments with vendors • Responsible for walk through with homeowner • Conducted some handyman work when needed • Call Vendors as needed for homeowner work orders

Maintenance Manager PACIFIC COAST FEATHER 07/2012 TO 02/2017

• Purchasing Department in Maintenance and overall Warehouse Supplies • Knowledge City/County State Federal Regulations in Maintenance. • Responsible for conducting Safety Training, health, and environmental policies and procedures • Conducted Employee performance reviews based on job description • Responsible for Monthly budget in the Maintenance department

Maintenance Manger AMERICAN HOME SERVICES 2/2009 TO 6/2012

Oversee crew in Maintenance and installation department • Purchasing of all Maintenance and construction department • Monitor and control supplies, equipment, tools • Train all new hire in construction, installation and Maintenance department • Oversee and ensure all contracts are completed in a timely manner • Plan, prioritize, assign supervise. Trained in Safety and environmental policies and procedures. • Bernardino County. • Submitted all change orders to corporate office for billing.

Construction Senior Customer Service Manager seeking a full time position with a company that has the ability for growth opportunity

advwrz@r.postjobfree.com

909-***-****

Professional References

CHAD HESELTINE 949-***-**** VP CONSTRUCTION CAYMAN INC.

DANNY DUARTA 909-***-**** SUPERINTENDENT CAYMAN INC.

E D U C A T I O N

•CPR Certified

Supervision and Leadership Certified

CPR Certified

Water Damage and Restoration Certified

Blue Print Scale Reading Certified

Trained Lock out Tag out Certified

A-1 Forklift Certify /Powered Industrial Trucks

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