Administrative Assistant Customer Service
Resume:
Charlotte E Julion
Team Lead
Cedar Rapids, IA
*****@*****.***
Work Experience
Insurance Administrator/Customer Service
TCF Bank - Waterloo, IA
March 2016 to Present
Ensure current ins certificates are received on equipment and logged, answer all inquiries on equipment leases, loans, for customer contracts, refer new potential contracts to salesman in the field. Research tax issues with tax authority, apply payments to customer accounts, provide balance information upon request, submit name change working with Sec of State, forward accounts for Modifications. Team Lead
Ocwen Loan Servicing LLC
1996 to 2015
Monitor team performance, provide midyear/annual review.
• Provide coaching/training.
• Report team performance to management using tracking systems.
• Hiring and promoting team members.
• Manage Policy and Procedures and identify cost saves.
• Manage / Review Quality Control Audits monthly.
• Cultivate associates to a higher level of expectancy, empower greatness.
• "Respectful, Honest and Fair" professional attitude, and empower associates. Administrative Assistant
• Run daily reports, scheduling meetings, taking meeting minutes, greeting/maintaining ongoing relationships with customers, vendors and custodians.
• Organizing travel plans for upper management.
• Maintain vacation calendar and plan department events.
• Train new employees
• Answer phones, assist customer service upon demand as well as attorneys and county recording offices.
Operations Specialist
• Maintain accurate database information and tracking and reporting.
• Work closely with government agencies making sure liens are accurate and within timeframes.
• Run daily reports, audit files, generate transmittals.
• Coordinate Sales, Repurchases, and Due Diligence for acquisitions to third parties.
• Work with Correspondent Lenders insuring documents are received within the 120 day contractual agreement.
• Maintain relationships with Government Agencies, Foreclosure Attorneys, County Recorders, MERS, and Vendors.
Education
Diploma
Kirkwood Community College - Cedar Rapids, IA
Certificate in Cosmetology License
Paris Academy of Beauty - Cedar Rapids, IA
Additional Information
Leadership Skills
Motivational, interpersonal with good communicational written and verbal. Process improvement orientation.
Expert problem solving skills, decision maker.
Ability to work under pressure, meet deadlines.
Prioritize task and stay focused.
Detailed oriented and demonstrates high levels of accuracy, eliminating errors. Communication Skills
Communicate persuasively and openly. Maintain professional attitude, easygoing, participates in group discussions, share ideas and knowledge, accepts criticism openly. Self-motivated, independent, respect team player concept, value diversity. Interpersonal Skills
Dedicated, articulate, energetic and confident
Flexibility in multiple tasks/change, welcome new challenges. Respectful of others, kind, courteous, considerate and honest. Highly dependable, manages time off with business needs.
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