Lead Agent

Milton C. Douglas Jr

*** ***** **, *** *, Columbus, OH 43213

**************@*****.*** 586-***-****

Objective: To utilize my previous experience with the Ford Motor Company and many years of coaching to become employed as a lead airport agent-ramp member with Envoy Air.

Experience:

04/2022-Current Amazon Flex driver

- Schedule shifts through Amazon Flex App

- Transport Amazon packages to correct delivery locations

- Provide excellent customer service to Amazon customers

- Served as Vice President of Union for 1,300 members

- Certified in Communications for Ford

- Trained new hires on Ford policies and procedures 1/1988 5/2015 Defense Coordinator, Macomb County Mustang Football (semi-pro) Head Coach, Macomb County Basketball (semi-pro)

Head Coach, Macomb County Mustang Basketball (semi-pro) Head Coach/Owner, Team Mount Clemens AAU

Head Coach, Motor City Thunder softball

Area of Expertise

Communication

I utilize various avenues to communicate with coworkers and team members regarding policies and procedures to perform task at hand Ability to relate to individuals of all ages and ethnic backgrounds Evaluate an individual s learning style to educate them how to perform appropriate tasks to be efficient

Customer Service

Provide excellent customer service by listening to the customer and problem solving to get the appropriate solution based on company policy and customer needs Utilize resources available to provide for the needs of internal and external customers

Education

Johnson C Smith University 9/1983 -6/1984

9/1988-1/2020 Ford Motor Company, Machine operator/Material handler

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