Customer Service Bar Manager

Pamela Brown

*** ***** ***** **. ***** City, Texas 75189 817-***-**** **************@*****.***

Summary

I am a results driven team leader looking for a professional position with a reputable company. I believe my many years in Service Industry management, coupled with my love for customer satisfaction and customer experience will make me an asset to any company. While customer satisfaction and engagement are a main priority, I do understand and comply to regulatory agencies such as TABC and TXDSHS.

Experience

BAR MANAGER APPLEBEES SEPTEMBER 2021 - PRESENT

·Responsible for hiring, training and coaching roughly 10 team members on customer service, food and drink knowledge, restaurant processes, and regulatory compliance

·Inventory Management

·Responsible for customer experience as well as specializing in de-escalations

·Responsible for cash count and money management

BAR MANAGER JOHNNY B’S COCKTAIL LOUNGE MARCH 2017 – NOVEMBER 2021

·Managed ~8 employees

·Responsible for recruitment as well as terminations

·Handled all payroll

·Responsible for inventory

·Handled de-escalations

·Coordinated special events

LEAD BARTENDER THE SPOT MARCH 2015 – 2017

·Speed bartending

·Customer service

·Assisted with special events

·Responsible for cash count

Education

HILL CITY HIGH SCHOOL, HILL CITY, KANSAS GRADUATED 1988

Skills & Abilities

·Customer Service

·POS systems

·Cash Count

·De-escalation

·Training and Development

·Sale ex

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