Service Representative Support

Deena Turner

** ******* *****; Cincinnati, Oh. **217

513-***-****

*********@*****.***

Education:

****-**** **. ************ ****. A.S Degree in Comp. Info. Syst.

****-**** ******* **. ****itute Certified Medical Assistant

2017-Present DeVry University Bachelor of Science Network & Comm Mgmt

Skills:

Utilizing systems MAC OS High Sierra, MAC OS Mojave, Win. 7, Win 8, Win 10, apple ios devices and android systems. Working well with Microsoft Word, Powerpoint, Excel, able to type 40 wpm, able to provide customers with basic troubleshooting procedures on their devices and help assisting with restores and restores from backups, able to assign and create IP address as well as setting up routers and switches. Have worked with WordPerfect, Visio, and SharePoint. Helped uninstall and reinstall programs, helped with installation of plug and play devices as well as printers, worked in a call center setting, ability to successful handle multiple task, communicate effectively with individuals and in team settings, clerical filing, handling insurances, WBC, Precertifications, CPT codes, able to run in house operating systems, giving technical support on all operating systems, assistant in handling collections, processing claims, processing payments on accounts, and providing great customer service.

Work Experience:

CCHMC 8/2021-Present. Cinti., Oh.

Working as a Research Assistant II within Davies Lab I receive incoming specimens, I processing specimens as well as freezing specimens. Daily we can receive incoming and outpatients labs that are processed and frozen. At the current moment we have over 12 Study's that we process and store on a daily basis. I have also worked in the lab as the Bone Marrow Tech in the CBDI Lab, where I would goto the procedures or Main OR to help collect the Marrow to then take back to the labs so the specimens could be tested. I ship packages to other labs across America and Overseas. I help currently by being a team player within the lab as well as entering data into the data bases, printing labels for all specimens and maintaining clinical equipment.

Riverhills Neuroscience 8/2020 – 8/2021 Cinti., Oh.

Working as a Medical Assistant in Physical Pain & Rehabilitation rooming patients, obtaining vitals, setting up for EMG procedures, obtaining Urine Drug Screens, filling out documents for Short Term Disability, Long Term Disability, FLMA and Workers Comp. Calling in medications to pharmacy’s and well as scheduling appointments and canceling appointments.

Bon Secours Mercy Health 8/2019-8/2020. Cinti., Oh.

Working as a Medical Assistant in Internal Medicine rooming patients, obtaining vitals, giving injections, giving breathing treatments, phlebotomy, filling medication refills, taking phone calls, and scheduling appointments.

Prolink Staffing Agency 12/2018-8/2019 Cinti., Oh.

Working as a Medical Assistant in Internal Medicine rooming patients, obtaining vitals, giving injections, giving breathing treatments, phlebotomy, filling medication refills, taking phone calls, and scheduling appointments.

Convergys 06/2017-12/2018 Erlanger, Ky.

Working as a Tech Support Representative assisting customers via telephone and web chat, processing tickets though Knowledge Base and documenting actions taken to resolution or escalation for each customer. Performing installs, configurations, upgrades, troubleshooting, giving needed guidance and or training to customers to prevent recurrences. Providing good customer support, ability to follow knowledge articles and articulate instructions in a chat or phone session to help the customer.

Prolink Staffing Agency 05/2014-6/2017 Cinti., Oh.

Working as a Medical Assistant in the Sleep Department rooming patients, obtaining vitals, compliance downloads, contacting the DME companies to give pressure changes/supply orders for their devices. Filling medication refills, taking phone calls, and scheduling appointments.

Worked as a Clinical Researcher handling medical claims making sure what was invoiced had back up claims to support and if not I would make calls requesting the information needed to complete the claim, as well as following proper procedure.

As a Customer Service Representative I took care of bad credit accounts and credit recovery accounts.

As a Clinical research coordinator overseeing all operational responsibilities using good

clinical practices, recruiting patients, collecting research data and developing standard operating best practices for the clinical site. Uploading and processing data via Internet. Working closely with the provider on hand keeping him fully informed of all study requirements.

Trak Creative Staffing Solutions 11/2012- 5/2014 Cinti., Oh.

Working as a customer service representative, doing lots of data entry on accounts, and scanning confidential documents.

Centers For Foot and Ankle Care 07/2012- 10/2012 Cinti., Oh.

Working as a Medical Assistant greeting patients, helping patients fill out forms, calling on insurance benefits, front office duties, basic x-ray, vitals, minor office procedure set-up, phone call intake, scheduling appointments and canceling appointments, and troubleshooting office computers.

Global Clinical Research Mang. 05/2008- 02/2012 Orlando, Fl.

As a Clinical research coordinator overseeing all operational responsibilities using good clinical practices, recruiting patients, terminations, collecting research data, developing standard operating best practices for the clinical site, staying in compliance with local, state, and federal regulations, collecting vitals, ECG's, obtaining lab samples and processing them, and inputting the data into the eCRF systems.

Babies Milk Fund Pediatric Care 03/2005- 03/2008 Cinti., Oh.

Coordinated and managed care plans for patients diagnosed with Attention Deficit Disorder, demonstrating competence in clinical skills, problem solving and priority setting for the pediatric client, also patient care, training new employees, program implementation, and program evaluation.

Performing patient care duties in a pediatric ambulatory setting, and handled blood draws, giving shots and vaccinations for immunizations, medical billing, and receptions.

Anthony Alatriste Family Practice 05/2004- 03/2005 Orlando, Fl.

Providing patient centered care from infancy and throughout adulthood, demonstrating clinical competence in an ambulatory care setting.

AT&T Wireless 02/2002- 01/2004 Orlando, Fl.

Assisting customers with payments to their accounts, cleaning up bad debit accounts, giving tech support help with their digital pcs mobile phones.

Connextions.Net 01/2000- 12/2002 . Orlando, Fl.

Technical support assisting customers with their Olympus digital camera, installing programs, downloading digital pics, installing software, giving assistance with printers, copiers, and recorders, and working proficiently with OS system 95, 97, 2000, NT, XP, and MAC.

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