Service Representative Verification Specialist
Resume:
Sharon Wright
******.********@*****.***
WORK EXPERIENCE
AmerisourceBergen, Remote 2022 to 2023
Benefits Verification Specialist
Reviewed Enrollment Form received from Physicians Office for prescription(s).
Built or added needed data to Patient records with data provided.
Called insurance office to verify insurance was present if needed.
Called Pharmacy to verify Pharmacy Benefit coverage if needed.
Built strong custome internal and external rapport.
Address all accounts with accuracy.
Upheld company policies pretaining to HIPPA privacy law.
Addressed all accounts with all requirement needed to complete. Consumer Saftey Technoligy, Des Moines IA 2019 to 2022 Sr.Customer Service Representative
Consumer Saftery Technology is the vendor for the Intoxalock Device
Maintained positive company image during difficult situations. Achived Senior Specialist Position By Assisting customers with questions regarding their Regulation with Monitoring Authority. Sent requests to State Monitoring Authority when special needs for removal of device.
Build rapport and trust quickly with clients and colleagues. Answered troubleshooting questions. Made Appointmenst with Service Center for Inspections when needed.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels Arise Virtual Solutions, Mirmar Fl 33027 2013 to 2022 Remote Customer Service Representative
Answered customer inquiries for severla entities. Including Sears, Staples, Carnival Cruise
Dispacthed third party tow companies to handle roadside assistance on vehicle tows, tire changes and jump starts.
Work as an individual contributor performing independent tasks at appropriate times
Developed effective internal controls and always operated within budget.
Effective in stressful situations
The CBE Group, West Des Moines,IA 2011 to 2012
Sr. Customer Service Representative
Researched accounts, answered questions, and worked with new customers
Assessed client needs and recommended appropriate products or modifications
Dealt tactfully and effectively with difficult customers
Successfully Managed Multiple delinquent customer accounts.
Negotiated and inquired with customer for best results
Negotiated with customer to bring accounts out of delinquent status
Answered customer inquiries and corrected records. Wellsfargo, West Des Moines IA 2008 to 2011
Senior Collections Specialist
Advised members on all available options to cure delinquent and overdraft checking and savings accounts
Upheld and educated customers on all office of currency control rules and regulations
Documented account information, entered data into company database
Answered inbound and outbound phone calls via automated dialer system Sears Holdings Corporation, West Des Moines IA 1998 to 2008 Senior Escalated Call Specialist
Headed the escalated customer team and directed them to the appropriate departments
Investigated customer complaints about merchandise, service, billing, and damaged/lost shipping of orders.
Successfully managed a 10 person team by listening to calls and found the solution.
Mentored new trainees in multiple departments on company guidelines and job procedures. ACADEMIC EXPERIENCE, West Des Moines IA 1990
International Digital Electronics
Associates in Computer Technology
EDUCATION AND TRAINING
[ School Name ], [ City, State ] 20xx
[ Degree ], [ Major ]
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