Bartender General Manager

JUAN ARENAS

ARLINGTON, VA *****

MOBILE: 703-***-****

E-MAIL: **********@*******.***

SUMMARY OF QUALIFICATIONS:

Dedicated, personable, and reliable Bartender with excellent communication skills with more than twenty-five years’ experience working in the hospitality industry. Proven understanding of high-quality food and beverage service to guests. Efficient, observant, knowledgeable, and high-energy professional looking to transition my skills to add value to an organization's goals.

PROFESSIONAL EXPERIENCE:

• Bilingual with excellent communication skills and ability to effectively interact with diverse clientele, vendors, and employees.

• Handle an assigned house bank and follow all cash handling procedures.

• Resolve guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft.

• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or purchase requisitions as needed to replenish supplies.

• Inspect vendor deliveries for quality, authorize and provide payment, and reconciled vendor accounts.

• Perform duties in accordance with federal, state, local laws, regulations, and ordinances, as well as department/Company and property policies, practices, procedures, and service standards.

• Promote and maintain the highest level of service to all guests at the bar or in lounge area, while staying alert to their needs and responding effectively to guest inquiries.

• Plan functions such as club parties, birthday parties, company parties, holiday parties, and other corporate events attended by 50-200 people.

• Contracted with many vendors who provided service for plumbing, pest control, air conditioning, etc.

• Ordered and negotiated food, liquor, and restaurant supplies utilizing multiple vendors to ensure best value and quality were achieved.

• Hired, trained, and supervised up to 30 staff and associates including wait, support, bartender, and kitchen staff.

• Created and maintained staffs’ weekly schedules.

• Reconciled closing revenues of approximately $8,000 or more per night. 2022

EMPLOYMENT HISTORY:

Head Bartender and Bar Manager Guapo’s Restaurant, Arlington, VA 2001- Present General Manager, Virginia Beverage Company, Alexandria, VA 1999 -2001 Bartender, Bistro Bistro, Arlington, VA 1998-1999

Bartender, Damon’s International, Arlington, VA 1995-1998 Server – Bartender, Pawnshop Restaurant, Arlington, VA 1991-1995 Server, Chili’s Restaurant, Falls Church, VA 1989-1991 EDUCATION:

Northern Virginia Community College, General Studies Charles County Community College, Business Administration

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