Customer Service General Manager
Resume:
DAVINE NASH
SPRINGFIELD MO.
************@*****.***
Address · Phone
Email · LinkedIn Profile · Twitter/Blog/Portfolio
Innovative and customer-service driven supervisor with wide working experience in managing store operations. Creative supervisor ready to share 17 + years of valued customer service, my expertise in retail operations and contribute to the expansion projects of the store.
EXPERIENCE
05/2005-CURRENT
SUPERVISOR OF PRODUCE - DECA
Assign daily tasks to a team of 8 to fulfill the company’s needs. Lead, guide, direct and follow up on assigned tasks to ensure completion while managing work flow.
Train all new employees. Create weekly purchase orders, to ensure stock was always available. Fill and process sales slips or requisitions for charge purchases. Respond to inquiries, and Assist patrons with all needs. Managing finances and prepare annual budget. Report weekly sales to management. Perform annual reviews of employees.
08/2013 – 06/2017
ASSISTANT BAR MANAGER, Foss Park Golf Course
Recruit, interview, hire, and train new bar employees. Handle customer complaints. Advertise the daily, and weekly drink specials. Schedule staff in an efficient manner to best cover the demands of the customers. Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
09/2004 – 05/2011
Assistant Theater Supervisor, M.W.R
Planning, developing and supervising promotional and advertising projects. Recruiting, training and managing staff. Coaching and correcting the team. Annual evaluations. Maintained theater and concession inventory, cleanliness, food rotation and menu consistency. Assisted with creating a budget to alleviate overages and waste with the food and beverage general manager. Adhere to Illinois sanitization and OSHA alcoholic beverage commission guidelines.
08/2005
MAJOR - SUPPLY CHAIN MANAGEMENT, Minor – Business, College of Lake County. “Some College Coursework Complete”
SKILLS
Strong leader
Dependable
Problem Solver
Organized
Excellent Customer Service, With Numerous outstanding customer service awards.
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