Customer Support Service Engineer

VIDHYA. S

**/**, ****** ******, ******: +**–984*******

Saidapet, Chennai - 600 015. E-mail: **********@*****.*** R E S U M E

CAREER OBJECTIVE:

To obtain a suitable position in a growing environment, where my skills and loyalty will be rewarded with career advancement and guidance.

EDUCATIONAL PROFILE:

Bachelor of Computer Applications (B.C.A)

Institution : Indira Gandhi National University, New Delhi. Year of Passing & % : June 2008 & 66%

Diploma in Electronics Communication Engineer (D.E.C.E) Institution : Central Polytechnic, Taramani, Chennai-113. Board : Department of Technical Education, Tamil Nadu. Year of Passing & % : April 2001 & 79%

Computer Skills : Completed Programming in C & PCB Designing. S.S.L.C (10th Standard)

Institution : St. Ebba’s Girls Higher Secondary School. Year of Passing & % : April 1998 & 92 %

EXPERIENCE:

● Handling client calls for production support.

● Customer support for products like PC peripherals, CCTV, Scanner, Printers etc.

● Working knowledge of Printers, CCTV cameras, Printers, Scanners.

● Testing knowledge of Embedded boards for development. EXPERIENCE PROFILE:

1. Name of the Company : Redington India Pvt. Ltd. Chennai Designation : Customer Support Engineer

Period : May 2001 to May 2002.

Roles & Responsibilities :

• Working Knowledge in the installation & Maintenance of Epson, HP, Canon Peripherals.

• Coordinating & receiving the customer calls for service enquiry to provide the prompt service to the customer

2. Name of the Company : M/s. Care Systems Pvt. Ltd. Chennai Designation : Service Engineer

Period : July 2002 to June 2004.

Roles & Responsibilities :

• Chip level Servicing of Wipro, Epson Printer SMPS and Logic Cards.

• Maintaining Warranty and AMC call Reports.

3. Name of the Company : M/s. Lookman Electroplast Industries Ltd., Chennai Designation : Customer Support Engineer

Period : Oct 2004 to Feb 2013

Roles & Responsibilities :

• Working knowledge in assembling of all CCTV Products

• Servicing of chip level in CCTV products such as Switchers, Scanners, Quad, Processors, Cameras, Speed Dome Cameras.

4. Name of the Company : Access Computer Data Corp., Chennai Designation : In-house Service Engineer

Period : June 2013 to July 2014

Roles & Responsibilities :

• Servicing all Canon inkjet and laser printers

• Handling Non-warranty and issue calls.

5. Name of the Company : Bespoka Labs Pvt. Ltd., Chennai Designation : Embedded testing engineer

Period : June 2015 to Nov 2017.

Roles & Responsibilities :

• Testing the data logger in different environment setup and preparing test report.

• Testing the firmware according to specified guidelines. 6. Name of the Company : B.S. Abdur Rahman Crescent Institute of Science & Tech. Designation : Junior Assistant

Period : June 2019 to till date.

Roles & Responsibilities :

• Working in controller of examination department to assist conduct examination, tests and the declaration result.

• Maintaining records like issue of grade sheets, transcripts, provisional certificates and degree certificates.

PERSONAL DETAILS:

Marital Status : Married

Languages Known : English, Tamil

(Vidhya. S)

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