Network Administrator/ Computer support specialist

REUBEN ESPINOZA JR.

*** **** ***** ***** *******, CA 93277 559-***-**** ******@*****.***

PROFESSIONAL EXPERIENCE

BG Origin Group Hanford, CA

I.T. Coordinator, July 2022 - Current

Answer the phones and direct all incoming calls to the proper person.

Schedule all jobs with clients and available techs and confirm dates and times.

Draw up quotes and send them out to clients to be approved.

Sell new services and equipment to clients over the phone and in person.

Managing projects from beginning to end by walking sites with clients and making suggestions on what equipment and services are needed.

Troubleshooting computer and network equipment on-site and remotely.

ARRC Technology Bakersfield, CA

Project & Sales Engineer, Jan 2022 – July 2022

Install network cable(cat5/6) in buildings for use with servers, wireless access points, cameras, and other network components.

Assist the sales department with the technical aspects of the sale of contracts, equipment, and services. Then transition the work over to projects department to get ready for setup and install.

Assist projects department with the setup and install of new computer, servers, network equipment, and services.

Train clients on new equipment and services.

Update service department about clients’ new services and products; along with training if needed

Pinnacle Technology Tulare, CA

Computer Technician/Network Administrator, Jan 2016 – Jan 2022

Maintain and administer computer networks and related computing environments including computer hardware systems, software applications, and all configurations.

Perform data backups and disaster recovery operations.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Configure, monitor, and maintain email applications or virus protection software.

Design, configure, and test computer hardware, networking software and operating system software.

Install network cable(cat5/6) in buildings for use with servers, wireless access points, cameras, and other network components.

PC Mobile Techs Tulare, CA

Bench Technician, Mar 2016 – Jun 2016

Speak to customers regarding computer software or hardware related problems.

Reinstall Operating systems, programs, or troubleshoot software.

Update existing equipment, performing tasks such as installing updated motherboards, software, or other additional components.

Repaired and diagnosed mobile equipment. (Cellphones, iPads, Android tablets, etc.,)

Tech'd Out Computer Solutions Visalia, CA

Store Manager/Lead Computer Technician, Feb 2013 – Mar 2016

Manage staff and daily tasks.

interview, hire and train new employees.

evaluate software or hardware and recommend fixes or upgrades to customers and other clients.

Install and perform minor and major repairs to computers or other related equipment.

Answer phone calls, speak to walk-in customers, and follow up with customers email inquiries about their computer problems or concerns.

EDUCATION

San Joaquin Valley College

Visalia, CA

A.S. Computer Science (Apr 2013)

Tulare Western High School

Tulare, CA

High School Diploma (Jun 2008)

ADDITIONAL SKILLS

Time Management

Self-Scheduling

Hardware/Software diagnostics

Network Deployment

Remote Administration

Customer Service Skill

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