EDUCATION
Bethany Christian High School - Grades 11 & 12
**** *. **** **, ******, IN Music, Diploma 1977-1979
Goshen College - Freshman Year
**** *. **** **. ******, IN Music/Transfer 1980-1981
Indiana Wesleyan University - underclassman
Online - Computer Information Systems 2013-2014
WORK EXPERIENCE
Summer1992 - January1993 Photographer/Proof Consultant
Premier Glamour Studio, Des Moines, IA
Setup Studio, maintain equipment
Supervised Makeup Artist, collaborated on designs
Used Portrait Camera and video camera
Consulted on packages/proofs, addressed customer concerns
Used black bag for 70mm film canisters, expedited orders
Winter 1994-Summer 1998 Tax Preparer/ Processor
Doug Jorgenson/Jackson Hewitt, Elkhart, IN
Processed tax returns
Did Payroll for up to 20 companies each month
Billing for Accounts Payable
Data Entry for Accounting, Payroll
Receptionist
Fall 1999 - Fall 2006 Driver of Straight Trucks
Fast Courier, Inc., Warsaw, IN
Delivered manufactured products and office equipment
Maintain driver logs
Exhibited good customer service, planned delivery routes
.
November 2014 - December 2016 Remote Services Technician
Support.Com., Redwood City, CA
Customer Service for Comcast call center / Cox Complete Care
Support for Internet and Home Security (XHome)
July 2017 to Nov. 2018 Photographer/Proof Consultant
Lifetouch Photography, Eden Prairie, MN/FT. Wayne, IN (National Schools/Church Directories)
Setup, breakdown, transport studio, sales station
Compose, capture images, review and complete orders
Travelled IN, OH, IL, KY for Church/Wayne, Whitley, Elkhart, Noble, Fulton Counties for Schools
Nov. 2018 to Present Premium Services Tech
Support.Com, Sunnyvale, CA
Support for technical and internet issues, setup, network connectivity, and customer service
Serviced Comcast, then Cox customers: both internet support and call control
Cox Complete Care is a subscription service, more involved with IoT of services
Factory Shipping Experience:
R.R Donneley’s (now LSC) Warsaw, IN - 6 months 2010/2011
Printed materials bundled and shrink-wrapped for shipping, was praised for timely completion and schedule adherence.
Cascade Engineering –Grand Rapids, MI - Summer-Fall 1990
Ran mold press for automotive parts, and quality control, 12-hour shifts
Roadway Express, South Bend, IN – 1986-87
Installed destination codes for bill ladings, insured dock has correct information
Kelley Services – Elkhart, IN – 1985-88
Worked various factories in shipping and packaging (including but not limited to: HomeCrest, Inc., RollPak, Inc., Goshen Glass & Door, Hoskins Mfg., among others)
Elkhart Door, Inc. - Elkhart, IN-1984-1985
Packaged blinds and other products, wrapped and boxed for shipping, printed labels, worked the office collating invoices and catalog vendors. Praised for thoroughness
Switches, Inc. - Goshen, IN – 1982-85
Packaged and shipped automotive switches for wipers and turn signals