EDUCATION

Bethany Christian High School - Grades 11 & 12

**** *. **** **, ******, IN Music, Diploma 1977-1979

Goshen College - Freshman Year

**** *. **** **. ******, IN Music/Transfer 1980-1981

Indiana Wesleyan University - underclassman

Online - Computer Information Systems 2013-2014

WORK EXPERIENCE

Summer1992 - January1993 Photographer/Proof Consultant

Premier Glamour Studio, Des Moines, IA

Setup Studio, maintain equipment

Supervised Makeup Artist, collaborated on designs

Used Portrait Camera and video camera

Consulted on packages/proofs, addressed customer concerns

Used black bag for 70mm film canisters, expedited orders

Winter 1994-Summer 1998 Tax Preparer/ Processor

Doug Jorgenson/Jackson Hewitt, Elkhart, IN

Processed tax returns

Did Payroll for up to 20 companies each month

Billing for Accounts Payable

Data Entry for Accounting, Payroll

Receptionist

Fall 1999 - Fall 2006 Driver of Straight Trucks

Fast Courier, Inc., Warsaw, IN

Delivered manufactured products and office equipment

Maintain driver logs

Exhibited good customer service, planned delivery routes

.

November 2014 - December 2016 Remote Services Technician

Support.Com., Redwood City, CA

Customer Service for Comcast call center / Cox Complete Care

Support for Internet and Home Security (XHome)

July 2017 to Nov. 2018 Photographer/Proof Consultant

Lifetouch Photography, Eden Prairie, MN/FT. Wayne, IN (National Schools/Church Directories)

Setup, breakdown, transport studio, sales station

Compose, capture images, review and complete orders

Travelled IN, OH, IL, KY for Church/Wayne, Whitley, Elkhart, Noble, Fulton Counties for Schools

Nov. 2018 to Present Premium Services Tech

Support.Com, Sunnyvale, CA

Support for technical and internet issues, setup, network connectivity, and customer service

Serviced Comcast, then Cox customers: both internet support and call control

Cox Complete Care is a subscription service, more involved with IoT of services

Factory Shipping Experience:

R.R Donneley’s (now LSC) Warsaw, IN - 6 months 2010/2011

Printed materials bundled and shrink-wrapped for shipping, was praised for timely completion and schedule adherence.

Cascade Engineering –Grand Rapids, MI - Summer-Fall 1990

Ran mold press for automotive parts, and quality control, 12-hour shifts

Roadway Express, South Bend, IN – 1986-87

Installed destination codes for bill ladings, insured dock has correct information

Kelley Services – Elkhart, IN – 1985-88

Worked various factories in shipping and packaging (including but not limited to: HomeCrest, Inc., RollPak, Inc., Goshen Glass & Door, Hoskins Mfg., among others)

Elkhart Door, Inc. - Elkhart, IN-1984-1985

Packaged blinds and other products, wrapped and boxed for shipping, printed labels, worked the office collating invoices and catalog vendors. Praised for thoroughness

Switches, Inc. - Goshen, IN – 1982-85

Packaged and shipped automotive switches for wipers and turn signals

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