Stephanie Jones

*** **** ****** #***

Leland, Ms 38756

662-***-****

advwao@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position to utilize my education and experience to create new opportunities for professional growth and advancement.

EXPERIENCE:

Call Center Associate 11/2022-present

Results Cx Wichita Falls, Tx

Provide members clear, concise, thoughtful instructions. Answer customer questions and provide helpful solutions. Promote products and services for the customer. Resolve customer complaints with fast, friendly, and courteous service.

Daycare Teacher 4/2021-9/2022

Rainbow Learning Center Leland, Ms

Ensuring the children have good hygiene and changing diapers as necessary, cleaning interactive areas throughout the day, organizing activities and developing curriculum for older children, developing a schedule for the children to maintain throughout the day, keeping records of each child’s progress, interests, and any problems that may occur, and maintaining contact with the children’s parents and contacting them in the case of an emergency.

Case Manager 3/2007 – 9/2007

Life Help Greenwood, Ms

Proposed a service plan for clients, conducted home visits, provided transportation, submitted weekly billing slips & monthly reports, obtained regular school input, reviewed cases every six months, adhered to all department of Mental Health Standards, respected and upheld the confidentiality of clients, participated in all training required, and possessed a leadership ability.

Clerk 10/1996 – 9/1999 & 6/2000 – 3/2006

Greenville Police Department Greenville, Ms

Assisted citizens and personnel with police information, maintained accurate files and records for the police department, completed data entry of complaints, citations, arrests, and warrants, and checked criminal history for employment verification, transcribed recorded statements, answered telephone, and processed juvenile paperwork.

Counselor/Art 6/1996 – 8/1996

Sherwood Forest Camp St. Louis, Mo

Chaperoned juveniles to different summer camp activities, transported campers to camp site, processed paperwork, and taught campers basic art skills.

EDUCATION:

Master of Science in Criminal Justice 5/2009

Mississippi Valley State University Itta Bena, Ms

Bachelor of Arts in Sociology/Social Work 5/1996

Alcorn State University Lorman, Ms

CERTIFICATIONS:

Certification Life Coach 8/2019

Grand Canyon University Phoenix, Az

Child Development Associate 3/2019

REFERENCES:

Available upon request

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