Service Agent Representative

MELINDA CARICO

Sandusky, OH *****

*************@*****.*** / 419-***-****

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detail-oriented Customer Service Agent with over 25 years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.

SKILLS

Customer Complaint Resolution

Inbound Customer Service

Billing Inquiries

Account Management

EXPERIENCE

Customer Relations Representative / State Farm Insurance Inc - Sandusky, OH 12/2017 - Current Upheld quality control policies and procedures to increase customer satisfaction. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Helped customers open accounts, make deposits, update information and carry out range of routine actions. Answered inbound calls, chats and emails to facilitate customer service. Expressed appreciation for patronage, inviting and encouraging customer return visits. Completed continuing education and training programs for professional development. Achieved high sales percentage with consultative, value-focused customer service approach. Referred customers to business partners based on individual preferences and demographics. Upheld privacy and security requirements for customer information. Maintained high satisfaction rating with customers by providing exceptional service and support. Customer Service Agent / Allstate Insurance Co - Sandusky, OH 05/1998 - 12/2017 EDUCATION AND TRAINING

Some College (No Degree): Accounting And Business Management 06/1995 Sandusky Adult Education - Sandusky, OH

High School Diploma 05/1976

Huron High School - Huron, OH

MC

Completed coursework in Business, Accounting and Communications Some College (No Degree): Business Administration And Management Sandusky Adult Education - Sandusky, OH

Completed continuing education in Accounting

Completed coursework in Business, Communications and Computer ScienceSubject

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