Medical Assistant Customer Service
Resume:
Hello
I’m Jacqueline Niño
Chicago, IL, 60608
**********@*****.***
Skills
● Excellent communication skills
● Passion for customer satisfaction
● Compassionate
● Patient
● Leadership
● Organized
● Multi tasking
● Time management
● Problem-solving abilities
Experience
August 2018-May-2021
Taco Bell, 2410 S. Western Ave, Chicago, IL, 60608-Team Member
● Prepare food and drinks properly.
● Serving drive-thru and providing walk-in customers with optimal customer service.
● Maintained a clean and sanitary workspace at all times.
● Offering customers menu options and suggestions based on their specific needs and desires. June 2021- January 2022
Taco Bell, 2410 S. Western Ave, Chicago, IL, 60608- Shift Lead Manager
● Communicate and negotiate with various vendors to obtain necessary inventory.
● Monitored day-to-day activities and employees, noting areas needing improvement and implementing plans for rectification.
● Ensured restaurant cleanliness following occupational safety and health administration standards.
● Responded to and effectively resolved over 50 customer complaints on time to ensure satisfaction each week.
● Trained new employees on food preparation, presentation, sanitation, and safety procedures.
● Ensured all cash registers were counted correctly.
● Collaborated with other team members to meet goals and promote the company brand.
● Remained up-to-date and knowledgeable about any menu changes, as well as seasonal offerings.
2
● Prepared food.
● Supervise and schedule shift timings to ensure 100% employee availability at their allocated station at the assigned time frame.
● Prepared store for opening or closing.
May 2022 - January 2023
KnowNOW, 1449 w. Irving Park Rd, Chicago, IL- Medical Assistant
● Conducted preliminary evaluations per day, including measuring weight and height, temperature, blood pressure, heart rate, and pulse.
● Communicated with patients to verify information and determine purpose of visit.
● Conducted monthly inventory of supplies.
● Scheduled patients and verified insurance coverage.
● Cleaned and stocked exam rooms between patients visits and assisted nurse practitioners with basic tasks.
● Swabbed patients for COVID-19, Flu, RSV, monkeypox, and strep throat.
● Tested for pregnancy.
● Performed a variety of routine blood drawing procedures.
● Emailed patients about their test results.
● Instructed patients to perform certain tasks prior to being seen.
● Handled calls.
● Collected urine.
● Tested for STI screenings.
● Attended volunteer work with my company to help us grow.
● Served FLU vaccines within all age groups.
Education
August 2018 - June 2021
Roosevelt High School, 3436 W. Wilson Ave, Chicago, IL August 2021- October 2021
Saint Xavier University, 3700 W. 103rd St, Chicago, IL- Nursing September 2022 - Present
Malcolm X College, 1900 W. Jackson BLVD, Chicago, IL - Nursing
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