Mailroom Clerk Administrative Assistant

Jenifer Bradford

**** *********** ***** #* **********, CA 95841 916-***-****

EMPLOYMENT EXPERIENCE

MMC Group/Maximus: Remote Claim Processor 10/2021-02/2023 Duties: Analyzing claim information to determine the cause of outstanding issues, assessing eligibility requirements based on UI Code, Policies, and Procedures, communicating with claimants and employers by phone to obtain missing information, working closely with subject matter experts to gain further understanding of unique issues and how to address them, notating all contacts and actions taken on a claim clearly and thoroughly.

Intermed: Bill Review Clerk 08/2021-10/2021

Duties: Receiving incoming and outgoing mail, Prepping mail – open and index bills, Scan mail into Bill Review System, Date entry for

“Data Verification” which requires identifying claim numbers and payees, provider phone calls – incoming and outgoing, receive incoming rush bills via email and fax, print out Zero EORs and mailing out, assist in researching claim numbers and locating bills system. Canon Recruiting/Intercare: Mailroom Clerk 05/2021-08/2021 Duties: Process daily mail, update spreadsheets and other administrative duties. Beacon Hill Staffing/Delta Dental: Customer Service Rep 02/2020-03/2020 Duties: Respond to basic telephone, electronic, written inquiries from dental professionals, groups, subscribers and brokers or customers, access reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries, communicate basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution, provide information for subscribers such as questions pertaining to insurance, billing, claims or eligibility. West Coast Staffing – North American Title: Escrow Processor 08/2019-01/2020 Duties: Ordered all payoffs involved in transactions through phone, fax or emails, upload payoffs to correct file and enter figures, respond to email requests in a timely manner.

SearchPro Staffing/Placer County Health And Human Services: Admin. Asst. 04/2019-08/2019 Duties: Document preparation, scanning, and indexing of medical chart documents to file in the electronic health record. SearchPro Staffing/Golden 1 Credit Union: Card Investigations Technician 09/2018-02/2019 Duties: Meet the Provisional Credit SLA and sustain excellent Member Service while abiding by the regulations strict and time sensitive deadlines. Process provisional credits within 48 hours of receiving claim and close resolved claims. SearchPro Staffing/Heritage Community Credit Union: Loan Coordinator 08/2018-08/2018 Duties: Scanning and indexing mortgage documents to Citrix assist with processing of auto loans, miscellaneous clerical duties as assigned.

KForce/U.S. Bank: Mortgage Clerk 07/2018-07/2018

Duties: Review mortgage collateral files for accuracy, noting exceptions requiring correction and entering exceptions into the tracking system. Runs and delivers reports for customers. Reviews trailing documents per review requirements. Pulling Mortgage files for boxing and shipping, Vault Clerk duties, filing mortgage documents and assisting with various office tasks. ConnectPoint Search Group/Lumens: Administrative Assistant 10/2017-11/2017 Duties: Generate return labels for Lumens and YBrand Return Authorization, forward and sort through emails in customer service inbox, confirm and reply to vendors regarding submitted cancellations, remove customers from catalog requests submitted through email, general administrative duties.

Workway/Paramount Equity Mortgage: Compliance Clerk 05/2016-09/2016 Duties: Print and mail statement of denials, credit disclosures and initial disclosures to borrowers, data proofing, update and upload documents in encompass, update appraisal company spreadsheet daily, basic math principles, gather data, organize and prioritize work, high volume, daily use of Microsoft Office.

EDUCATION

Carrington College, Sacramento, CA: Medical Billing and Coding, Associates Degree, May 2010

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