Service Agent Data Entry

Ashley Pearson

Edinburg, TX *****

*****.*******@*****.***

+1-956-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Work from home CSR supervisor

Continuum Global Solutions - Remote

September 2022 to Present

• Customer Service Agent/Representative

• Avaya experience

• Outlook experience

• Microsoft Teams experience

• Sparx Experience

• Management role over 30 agents

• Fully remote

• Scheduling medication deliveries

• Meeting goals at 100%

• 1 on 1 check ins with team

• Training completions

• Training

• 30+ wpm on keyboard

• English speaking

• Proper Phone Etiquette

• Problem solving

• Multitasking

Home Service Specialist/Pest control technician

Rhodes Enterprises - McAllen, TX

May 2021 to September 2022

• 100% route completion

• 100% customer satisfaction

• Developed Pest company from the ground-up

• Termite inspection/pre treats

• Rodent inspection/exclusions

• Residencial services

• Management

• Appointment setting

• Phone/virtual Appointments

• Ulti pro experience

• Outlook

• Microsoft Teams

• Vehicle maintenance

• Sales

Pest Control Technician

Massey Services, Inc. - McAllen, TX

November 2018 to May 2021

• 100% route completion

• Pre application inspections

• Termite inspections

• Rodent inspections

• German Roach Inspections

• Pest control experience in: Schools, Hospitals, Restaurants/Bars, Retail Stores

• 300+ stops

• Company truck experience

• Equipment maintenance

• Label fluency

• Pest sales

Veterinary Technician/Receptionist/office manager

Wellness on wheelz - McAllen, TX

April 2017 to November 2018

• Traveling vet clinic

• Drove to clinics 300 miles away

• Administered vaccines, heartworm/flea medications, drew blood, performed heartworm tests, dewormer, nail trims, etc.

• Answered several phone lines

• Worked on many computers

• Avimark

• Outlook

• Customer relations

• Management

• Inventory

• Processing/shipping orders

• Customer satisfaction relationships

Truck Driver/Dispatcher

RCMJ trucking - San Antonio, TX

July 2012 to February 2017

• Dispatching big rigs/hot shots

• Load information gathering

• Appointment setting

• Taxes filing/upkeep

• Scheduling maintenance

• Route manager

Veterinary Technician/Receptionist/Office manager

Westridge Animal Hospital - Schertz, TX

February 2012 to June 2012

• Key role in starting a new clinic from the ground up

• Kennel duties

• Surgical procedures

• Client services/relations

• Social media advertising on several platforms

• Business promotions

• Inbound/outbound calls

• High paced environment

• Customer Service

Pat booker rd animal hospital

Vet tech/Receptionist - Universal City, TX

April 2011 to December 2011

• High traffic clinic

• Several phone lines being handled

• Appointment booking

• Cash box responsibilities

• Accepting credit card payments

• Microsoft experience

• Outlook/Google

• Avimark

• Laboratory tests

• Surgery experience

• Kennel duties

• Taking care of weekend responsibilities

• Opening and closing clinic alone

• Pet food education

Receptionist/Telephone Operator

Border Animal Hospital - Weslaco, TX

August 2009 to April 2010

• Receptionist experience

• Phone Etiquette

• Appointment setting

• Cash box counting

• Credit card payment collections

• Organization

• Cleanliness

• Time management

Education

Diploma

Mercedes high school

Skills

• Answering phones (7 years)

• Office Management (3 years)

• Management (4 years)

• Client Service (2 years)

• Avimark

• Reception

• Veterinary Technician Experience

• Pest Control

• Veterinary Assistant

• Animal Care

• Kennel Experience

• Medical Imaging

• Animal Restraint

• Hospital Experience

• Pet Grooming

• Pet Care

• Animal Handling

• Computer Skills

• Triage

• Microsoft Outlook

• Data Entry

• Front desk

• Leadership

• Veterinary experience

• Dispatching

• Typing

• Sales

• Pet Sitting

• Equine Experience

• Medication Administration

• Clerical Experience

• Service Technician Experience

• Dog Handling

• Medical Records

• Time Management

• Laboratory Experience

• UltiPro

• Outbound Sales

• Phone Etiquette

• Human Resources

Languages

• English - Fluent

Certifications and Licenses

Pest Control License

Assessments

Verbal Communication — Proficient

October 2020

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Medical Receptionist Skills — Highly Proficient

October 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Along with dogs and cats, I'm also very confident and comfortable working with horses and cattle.

Contact this candidate