Loan Processor Data Entry

Ericka Willis

**** ********* *******, *********, ******* 30294 Cell: 678-***-****

***************@*******.***

Professional Summary

A dedicated, self-motivated professional that offers over 15 years of experience in any administrative capacity. Areas of expertise include call center, customer service, receptionist, data entry, inventory control, loan processing and accounts payable/receivables. Proven ability to lead and become a valuable, efficient staff member that can produce necessary results.

Skills

·Account reconciliation

·Billing / Invoicing

·Database management

·Customer account set up/management

·Process payment adjustments

·Post/track customer payments

·Resolve billing/payment disputes

·Strong analytical, organizational and communication skills

·Strong phone and verbal communication skills along with active listening qualities

·Ability to multitask, set priorities and manage time effectively

·Salesforce knowledge

·Five 9 telephone system

·Kronos timecard monitoring, vacation time, sick time tracking and intranet capabilities

·Workforce scheduling knowledge

·Ability to de-escalate issues with customers as well as potential customers

Work History

3/2022 to present

Call Center Advocate

Floor and Décor – Atlanta, Ga.

Manage a large quantity of inbound calls in a timely manner. Identify customers’ needs. requests and research every issue presented. Route calls to proper personnel if the calls are for various other departments within the company. Provide solutions to customers’ issues when presented and follow-up to ensure the customers’ needs are met. Keep accurate records of each call to maintain customer satisfaction of purchase or question. Maintain a professional manner with each call by showing empathy and go beyond the call of duty. Help fellow coworkers when necessary by answering questions or help navigating them through programs within the company to achieve the common goal of knowledge and customer satisfaction.

11/2018 to 2/2022

Customer Representative/Financial Analyst

Market Source (Hewlett Packard)-Alpharetta, Ga.

Receive invoices from field representatives for various promotional incentives for customers.

Make sure all payments are accurate and input into their working tool for payment. Keep all payments on a shareable Excel spreadsheet where the payments were to align and add up at month end and quarter end. Make sure the customer receives their payments without incident. If there were any problems, problem solving skills were essential to make sure they are paid.

04/2016 to 07/2018

Loan Processor for Blue World Pools Inc.

ESWILLIS, LLC – Marietta, Ga.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate and personal financial statements. Calculate Debt to Income Ratio spreadsheets. Approve loans within specified limits and refer loan applications outside those limits to management for approval. Handle customer complaints and take appropriate action to resolve them. Review loan agreements to ensure that they are complete and accurate according to company policy. Compute payment schedule, manage and process payments.

09/2014 to 04/2016

Administrative Assistant

Staffing Resources – Suwanee, Ga.

Answer inbound calls and greet all guests as backup receptionist. Maintain spreadsheets containing pertinent information regarding customers. Manage mailings to new potential customers. Input customer payments to ensure all accounts are up to date. Mail invoices to customers and vendors. Follow up with customers to ensure invoice was received and understood.

01/2009 to 01/2011

Office Manager

Infinite Solutions LLC – Columbus, Ga.

Provide support for CEO and sales team in managing operation workflow. Manage office operations to ensure invoices are received and understood. Create professional memorandum, letters and marketing copies. Handle and process confidential customer/pertinent information. Manage clerical needs of company employees, including copying, faxing and file management. Communicate with contractors and vendors to place and receive orders, request maintenance services and deliver instructions on behalf of office management. Maintain and order office supplies.

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Education

Biology Georgia State University - Atlanta, GA

Nursing Columbus Technical College - Columbus, GA

Activities and Honors

Employee of the Month - January 2015

Certified First Responder

REFERENCES AVAILABLE UPON REQUEST

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