Service Representative Support

Patrice Kerich

Professional Customer Support

Gilbert, AZ

I am professional in Customer Service, ITT, Sales and have experience in development of management and training.

Authorized to work in the US for any employer

Work Experience

Outbound Sales Representative

TTEC - Tempe, AZ

September 2022 to Present

• Call center taking high volume calls

• Handling customer complaints and concerns

• Assist with training and onboarding

Technical Support Representative

ARCSmart Solutions - Gilbert, AZ

May 2021 to August 2022

• Assist with high volume calls

• Troubleshooting Satellite internet

• Assist with defusing customer complaints

Customer Service Representative

Consumer Cellular - Tempe, AZ

March 2020 to May 2021

• Troubleshooting Customer service issues with cell phones

• Taking high volume calls

• Implement Resolution

Quality Management Specialist

JPMorgan Chase & Co - Tempe, AZ

April 2018 to January 2020

• Taking high volume calls & Complaints

• Assist with defusing upset customers

• Assist with helping training

• Customer Obsessed

Customer Service Representative

GC Services - Mesa, AZ

November 2016 to January 2018

• Taking high volume calls

• Assist with Emergency calls

• Set up new accounts for Business & Residence

• Provided customer support

• Building rapport

Customer Service Representative

Sodexo - Norman, OK

June 2015 to October 2016

Team work, prepping, cooking, ordering, inventory customer service. Medical Representative

Southern Plains - Chickasha, OK

September 2011 to December 2014

Responsibilities

Open medical clinic, answer calls, schedule appointments, work with Doctors and staff to ensure high level of patient care.

Accomplishments

Learning medical terms, medication, HIPPA, insurance, CPR, First Aid, AED certified 2015. Skills Used

I used every skill I learned in the medical field and adapted it to all my job needs. Travel Agent

AV. Travel - Fort Sill, OK

January 2010 to July 2011

Responsibilities

Booking vacation packages, selling airfare, answering phones, working with the leisure vendors to find the best deals.

Accomplishments

I learned a lot about the Oklahoma market of travel and leisure. I learned how to sell cruises and Disney world packages.

Skills Used

Former airline training in various sites

Customer Relation Manager

US Airways Vacations - Tempe, AZ

September 1998 to January 2009

Responsibilities

I answered high volume calls, booked airfare with hotel. Worked with sales agents with technical issues, other travel agencies to ensure they were getting the correct booking and omission. A lot of non stop problem solving was required.

Accomplishments

I continued learning about travel daily. I was able to travel the world for free learn about experience at places and help others find their perfect vacation. Education

Education

Kansas State Universty - Wichita, KS

April 2009 to May 2010

AMEX TRAVEL SCHOOL - Tempe, AZ

1999 to 2000

Diploma

Northwest High School - Wichita, KS

1998 to 1998

Skills

• Call Center

• Logistics

• Applied Behavior Analysis

• Team Player

• Reliability

• Face to Face Customer Service

• Quality Management

• call center high volume calls

• training

• facilitating

• reciptionist

• office management (10+ years)

Certifications and Licenses

AED Certification

First Aid Certification

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