Cocktail Server Customer Service
Resume:
ALEJANDRA GOMEZ
Miami FL *****
Cell: 786-***-****
**********@*****.***
SPECIAL SKILLS
Customer Acquisition
Managed customer satisfaction
POS systems, and programming languages, c++, and Java.
Bilingual (Spanish), working knowledge in Italian.
Ability to work in a multilingual and multicultural environment
Excellent interpersonal, communication and relationship building skills.
flexibility and versatility, capable of working in fast paced and high end venues always delivering excellent service.
oEDUCATION
oMiami Dade College, Miami, Florida
oCivil engineering.
oItalian as a third language.
oForbes training
oResponsible Vendors Seminar
oTIPS Training
oABC Bartending School
oUniversidad Catolica de Colombia, Bogotá, Colombia
August 2007 to June, 2008
Engineering (undergraduate)
oReceived Sport Scholarship for Volleyball (2006 to 2008)
EXPERIENCE
Soho Beach house and Miami pool house Bartender October 2022 to present
Handle the setup, service and daily operations of the bar, while serving an international clientele, at private club member only hotel.
Manage financial transactions, controlled membership discounts for special dates or events and payment methods.
Conduct daily inventory of beverages and liquor needed per shift.
Served a wide range of food menus available all throughout the house, from Thai, to Mexican and Italian concepts.
oMakoto Bartender. April 2022
served guests at the bar area suggested and upsell bottles of sake and champagne and spirits whenever possible.
Served food and beverages to guests, guided them through the menu
Prepared drink orders for service and bar
Bar set up for shift
Opening and closing procedures.
oLove in Roses event organizer. Sept 2020 present
Provided excellent customer service with the ability to create any concept requested while managing personnel required for events or setting up delivery orders.
Anticipated and met guest’s needs while working efficiently in an all personalized setting.
Scheduled and found personal for events, such as bartenders, DJs and chef when needed.
Ordered materials and managed inventory.
oFaena Hotel Miami beach Server, cocktail server and Bartender. November 2014 /may 2021
Worked for shows and private events at different venues, the living room bar the theater, etc.
served cocktails and food to guests at the hotel and visitors.
ensured method of payment, to either Faena members, room charges, cash or credit card.
Trained with sommelier and mixologist on menu ingredients, flavor profile and description.
Trained and evaluated under Forbes standards or service.
Worked in several venues at the hotel, living room, theater and events.
Nusret Brickell Miami bartender September 2018 to march 2020
Handle the setup, service and daily operations of the bar, while serving an international clientele, tourists, at a high end steak house
Manage financial transactions, controlled membership discounts and payment methods.
Conduct daily inventory of beverages and liquor needed per shift.
Serve American Express centurion and silver costumers with the highest most detailed upscaled service and top shelf spirits.
oBolivar Restaurant Miami beach Server. November 2017 January 2020
Prepared sales reports to management.
served cocktails wine and food to guests upselled chef specials
ensured method of payment.
prepared service area with missanplace, polished glasses, natural juices, bread and butter.
ensured safety procedures and good hygiene practices while handling food.
oDelano hotel south beach Bartender. October 2017 April 2018
Prepared sales reports to management
served guests at the pool area suggested and upsell bottles of wine and champagne and spirits whenever possible.
Prepared service area making coffee and ice tea for the shift, along with missanplace.
Served food and beverages to guests, guided them through the menu and suggested wine pairings and crafted cocktails.
worked during special event on call with VIP guests.
oCarpaccio Bartender Bal Harbor November 2011 October 2017
Provided excellent customer service with the ability to create any beverage requested while managing financial transactions.
reached sales goals by using selling practices with the utmost of subtlety.
Anticipated and met guest’s needs while working efficiently in a fast-paced, high end restaurant.
oBrasileiro steak, bartender Miami, Florida April 2008 to September 2013
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