ALANA GARNER
Failure Analysis Technician
ABOUT ME
I am currently a Failure Analysis Technician working with Volt/Pegatron. I am a dedicated and motivated hard-worker, who is looking to expand my job experience. I enjoy working with others and learning new things. I am great with computers. I am able to find solutions to challenging problems and think outside the box.
CONTACT
PHONE:
EMAIL:
************@*****.***
SKILLS
Type 62 WPM
Microsoft Word
Excel
Power point
Empathetic
Problem solver
Active listener
Good time management
EDUCATION
Franklin High School
8/2007 - 5/2011
I attended Franklin High school from 2007 to 2011. I participated in band.
Consumnes River College - Nutrition and Foods Certificate
August 2012 - May 2019
I received a certificate in Nutrition and Foods. I took classes such as Cultural Foods of the World and Culinary Arts Management.
Penn Foster - Customer Service Certificate
August 2021 - January 2022
I completed a certificate in Customer Service. I learned about how to properly interact with customers, such as, repeating back customer’s concerns to show you are actively listening, and being courteous and empathetic.
Penn Foster - Medical Billing and Coding Certificate
May 2022 - Present
Medical Billing and Coding
I am currently taking a Medical Billing and Coding course. I am currently learning about the types of insurance such as PPO and HMO.
WORK EXPERIENCE
In-Home Support of Sacramento County - Provider
November 2015 - May 2019
I was an in-home care provider to a client. I assisted with household cleaning, administering medications, and bathing.
Volt/Pegatron. - Failure Analysis Technician
November 2019 – Present
I work for Volt/Pegatron, a company that works on Apple iPhones. I work assembly, dismantle, and failure analysis. I also train others and help resolve problems on the line. I also have done data entry in Microsoft Word.