Administrative Assistant Office

JAZSMINE THORPE

Raleigh, NC *****

984-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Motivated student completing PhD in Technology Innovations Management/Software Engineering.. Experienced in Agile and Serum environments. Supports team administrative, project coordination, design and programming needs. Fluent in Javascript, python, C++, and Typescript in node. School projects included building apps, optimizing programs and validating code. As a Software Engineer Intern, I am dedicated dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTMLS, JavaScript and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities. Effective collaborator with great critical thinking and performance peaking skills. Proven history of detail-oriented and accurate work. Knowledgeable about research areas and study procedures. Enthusiastic about setting up and carrying out wide array of studies. Diligent, industrious and efficient in handling minute details with methodical approaches to gain insights fields.

SKILLS

• Developing Concepts

• Technology Transfer

• Quality Improvement Activities

• Application Testing

• Test Processing

• Scripting and Documentation

• Health Information Policy and

Procedure Development

• Performance Testing

• Test Strategies and Coverages

• Test Result Analysis

• Web-Based Testing

• Test Plan Creation

• Requirements Analysis

• Compatibility Verification

• Risk Assessment

• Technical Reporting

• Passionate About Quality

WORK HISTORY

05/2021 to Current

Developmental Research Anaylsist

Hope Restorative Solutions - Wake Forest, NC

• Gathered and organized information for research purposes.

• Performed research into study topies to increase knowledge and to provide valuable contributions.

• Collaborated with team members to initiate best practices to achieve organizational goals.

• Wrote research papers, reports, reviews and summaries regarding funding for mental and behavioral health.

Collaborated with staff to develop and implement best practices and accomplished all team goals.

Streamlined research processes to meet tight deadlines for multiple projects.

Interacted with study participants by preparing for examinations, obtaining consent and collecting assessments.

12/2019 to 05/2021 Tech Fellow

Flockjay - San Diego, CA (Remote)

• Read and understood course materials ahead of preparatory sessions.

• Networked and built strong presence with peers to facilitate inbound and outbound calling.

• Contributed to research activities by providing specialist input based on professional expertise, practice, experience, and qualifications.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.

• Reviewed course design and delivery to maintain departmental standards for quality.

• Collaborated in professional team to solve workflow issues.

07/2017 to 08/2020 Organizational Development Specialist

Duke University Summer Studies Program - Boone, NC

• Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.

• Devised and optimized human resources processes, practices and program initiatives.

• Performed needs and cultural evaluations to strengthen improvements at all organizational levels.

• Presented reports highlighted proposed changes regarding performance and efficiency enhancement.

• Formulated and implemented training programs by applying learning principles and individual differences.

• Carried out day-day-day duties accurately and efficiently.

• Developed and maintained courteous and effective working relationships.

• Maintained energy and enthusiasm in fast-paced environment.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

06/2014 to 07/2018 Lead Office Administrator

Point Guard Marketing - Henderson, NC

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

• Tracked office supplies and restocked low items to keep team members on-task and productive.

• Maintained open communication with customers to foster positive relations and provide updates on issues.

• Interacted with customers by phone, email or in-person to provide information.

• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.

• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

• Trained new employees on administrative procedures, company policies and performance standards.

EDUCATION

Expected in 01/2025 Ph.D.: Technology Innovations Management

Northcentral University Online - Phoenix, AZ

05/2022

12/2020

05/2018

06/2016

Master of Arts: Executive Leadership; General Business Liberty University - Lynchburg, VA

Bachelor of Arts: English Literature; Technical & Professional Comm.

University of Mount Olive - Mount Olive

Associate of Arts: Liberal Arts And General Studies

Louisburg College - Louisburg, NC

High School Diploma

Southern Vance High School - Henderson, NC

CERTIFICATIONS

• Technical and Professional Communications- University of Mount Olive

• Emerging Leadership- University of Mount Olive

• Certified Sales Development Representative, FlockJay

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