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Technical Support Customer Service

Location:
Fayetteville, NC
Posted:
March 13, 2023

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Resume:

PERSONAL DETAILS

Name: Carlos Smit

Address: **** ********* ****** ****** **** NC 28390

Mob: 901-***-****

E-Mail: advvy3@r.postjobfree.com

PROFESSIONAL SUMMARY AND SKILLS

Highly skilled Communications Technician that worked in various roles: Cabling, Fault finding,

Installations, Programming and Maintenance on various Telephone Systems

Planning and Implementation of Infrastructure with Telkom (Telecommunications Company of South-Africa).

NBN/Telstra Network experience including Field Supervising, Scoping of jobs on both fibre and copper networks

Team leading and staff training and technical support

Quality assessment and auditing as well as implementing of improvement strategies

I possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent written and verbal communications skills.

Highly trustworthy, discreet and ethical.

Effective in multi-tasking.

High aptitude for acquiring new skills.

Pay attention to detail and believe in providing excellent customer care.

Able to work well under pressure while adhering to all OH&S and Quality standards.

Able to work without supervision

TRADE QUALIFICATION

2021 – Traffic management (DTE-BWTM-21-00311-01)

2021 – Traffic control (DTE-TC-21-00286-01)

2018 – Identify, locate and protect underground services (RIICCM202D)

2011 - Certificate III in Telecommunications Digital Reception Technology (ICT30508).

2011 - Certificate II in Telecommunications Digital Reception Technology (CT30508I).

2007 - CERTIFICATE IN NEC TECHNICAL TRAINING:

NEC Training Centre, South-Africa.

2006 - CERTIFICATE IN ERICSSON BUSINESSPHONE CORE, Installation and Maintenance:

Dimension Data Technical Training Centre South-Africa

1986 - DIPLOMA IN TELECOMMUNICATIONS:

Department of Posts and Telecommunications South-Africa.

CERTIFICATIONS AND CREDENTIAL

2018 – Cable locating certificate

2017 – Asbestos removal

2016 – NBN Enable

2016 – NBN FTTB and FTTB skills

2016 – Telstra pillar jumper and testing

2016 – Copper jointing and standard activations on network

2014 – NBN Safety and awareness

2014 – Install, Maintain and modify customer premises communications cabling: ACMA Open

Rule (ICTCBL2137A).

2014 - Coaxial Cabling Endorsement.

2014 - Structure Cabling Endorsement.

2014 - Optical Fibre Cabling (ICTCBL3010A,ICTBL3013A).

2010 - Work Safely in Construction Industry (CPCCOHS1001A).

2009 - Install Maintain and Modify Customer Premises Communications Cabling: ACMA Restricted

Cabling Rule (ICTTC 136B).

2009 - Working at Heights.

2007 - CCTV Training-Regal Electronics-Installation and Maintenance.

2006 - Nurses call Systems-JH Communications Johannesburg-Installation and

Maintenance.

2005 - Biometrics Finger Print Readers-Regal Electronics-Installation and

Maintenance.

2004 - Telephone management systems-TIS Johannesburg-Installation, Maintenance and

Programming.

2003 - Karel PABX-Karel SA-Installation, Maintenance and Programming.

1991 - Panasonic PABX-Panasonic Cape Town-Installation, Maintenance and

Programming.

EMPLOYMENT HISTORY

INSTALLER/FIELD SUPERVISOR: Telefik communications.

1 July 2021 – 17 June 2022

Responsibilities

Quality assessor ensuring constant quality on all work done

Field supervisor providing technical support to technicians

Organize work crews and vehicles

Stock control

Pre scope of all l work including major construction work on network

FTTN, FTTB and FTTP installs

Rod and roping and pipe proving

Fibre Jointing, Rehabilitation and Remediation

Fault finding on fibre network

Staff training and development

Advanced interpersonal investigation and conflict management in dealing with complaints

Liaise with NBN and senior contracting staff

Problem solving and finding solutions that suites requirements

BNTD and fibre equipment installations

QUALITY ASSESOR/FIELD SUPERVISOR: LA Building Services Australia

2 February 2014 – 30 June 2021

Responsibilities

Quality assessor ensuring constant quality on all work done

Field supervisor providing technical support to technicians and civil crews

Organize work crews and vehicles

Stock control

Pre scope of all civil work including major construction work on network

FTTN, FTTB and FTTP installs

All civil works including NARA

Rod and roping and pipe proving

Copper Jointing, Rehabilitation and Remediation

Fault finding on copper network

Staff training and development

Advanced interpersonal investigation and conflict management in dealing with complaints

Liaise with NBN and senior contracting staff

Problem solving and finding solutions that suites requirements

Contractor: NBN

1 April 2013 – 2 February 2014

Responsibilities

Install, maintain and modify customer premises communicating cabling.

Install lead in Fibre Cable.

Pit to pit hauling of Fibre Cable.

Training of new contractors.

Technical support to staff.

On premises install of fibre cable and equipment.

Testing and activating of NBN equipment.

Fault finding and general maintenance on NBN equipment.

Contractor: BSA

2 Feb 2010 – 1 April 2013

Responsibilities

Foxtel Installations, Terrestrial Antennae’s and Digital Reception.

Install terrestrial and satellite antenna.

Locate and identify cable system faults.

Conduct radio frequency measurements.

Install, maintain and modify customer premises communicating cabling.

Install lead in cables

Follow OHS and environmental policy procedures.

Provide Customer service.

Install and rectify digital reception equipment.

Install coaxial cable

Technical Manager: QUALICOM NATAL TECHNICAL DEVISION

February 2003-February 2009

Responsibilities

Management of technical department.

Site visits and planning of new projects.

Installing and maintenance of nurses call systems.

Installing and maintenance of CCTV Equipment.

Customer Liaison officer.

Technical support for both customers and technicians.

Installing and maintenance of biometrics and access control.

Installing CAT 5 and CAT 6 cable for networking.

Installing, Programming and maintaining of various PABX Systems.

Customer training.

Regional Manager Eastern Cape: N&S ELECTRICAL

May 2000-February 2002

Responsibilities

Responsible and accountable for the coordinated management of staff and resources available in a rural setting.

Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of specific projects, while working to ensure the ultimate success and acceptance of the project by meeting standards and time lines.

Coach, mentor and lead personnel within a technical team environment.

Present periodic reports on the current program, future opportunities and client issues.

Managed budget for the organization to influence organization's financial profitability including taking responsibility for payment of staff.

Established Project Management Office at client site.

Responsible for the recruiting, management and career development of all categories staff,.

Provided delivery management to ensure customer satisfaction.

Developed project plans and assumed responsibility for project profit and loss.

Managed stock by ordering, receiving and dispatching of materials.

MAJOR PROJECTS INCLUDED THE FOLLOWING:

Libode Township-Complete Telecommunications Infrastructure established 2000.

Umtata—180 km Optic Fibre Route as well as 200km Copper cable Route 2000.

Nqgalene-260 km Optic Fibre Route as well as 290 km Copper cable Route 2000.

ACHIEVEMENT

Biggest project awarded by Telkom SA, on account of excellent work done on other projects.

Telecommunications Contractor – GIO CONSTRUCTION

February 1996 – December 1999

Responsibilities

Planning of projects

Upgrading and maintenance on existing Telkom Plant.

Upgrading of exchanges (MDF)

Installing new Copper routes both aerial and underground.

Copper Cable Jointing up to 2400 pairs.

Installing of Fibre optic cable routes.

Telecommunications Contractor – DNP CONSTRUCTION

June 1993 – December 1995

Responsibilities

Planning of projects

Upgrading and maintenance on existing Telkom Plant.

Upgrading of exchanges (MDF)

Installing new Copper routes both aerial and underground.

Copper Cable Jointing up to 2400 pairs.

Installing of Fibre optic cable routes.

Telecommunications Technician: DIALTECH COMMUNICATIONS

June 1991 – May 1993

Responsibilities

Cabling of buildings.

Installing of DECT phones.

General maintenance on equipment.

Installation and maintenance of PABX systems.

Telecommunications Technician: TELKOM SA

January 1983 – August 1989

Responsibilities

Installing of TELKOM Equipment.

Copper cable Jointing.

Cabling of buildings.

PBX Systems - Installation and maintenance.

Infrastructure-maintenance on TELKOM Plant.

Fault finding on copper network.

PROFESSIONAL AFFILIATES

BRCA: Reg Nr: B24900WA Open Registration Expr: 28/02/2023

ENABLE: Reg Nr: 143179 NBN Accreditation

REFERENCES

Mark Boettger Sedo Akpey

Foxtel Installer BSA Owner Telefik

Mobile: +61-451-***-*** Mobile: +61-478-***-***

E-Mail: advvy3@r.postjobfree.com E-Mail: advvy3@r.postjobfree.com



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