Support Specialist Customer
Resume:
Scott W. Davis
https://www.ScottWDavis.tech
*********@***********.****
Experience
IS Customer Support and Network Engineer
Providence St. Joseph Health – FTE – Sonoma County
2020 to Present
•Support End User’s as Level 3 break-fix of Desktops, Laptops, and mobile devices in day-to-day operations
•Support Enterprise Network infrastructure – OSPF and BGP routing
•Build, Deploy and Maintain a Windows Enterprise AD environment
•Build, Deploy and maintain Cisco and Meraki WAN, LAN and Wi-Fi routers and switches.
•Network management using Cisco DNA, Infoblox IPAM, Ansible and Providence Health proprietary platforms
•Track and resolve incidents and Project Tasks using the Service Now System
•Work with Vendors and Contractors to resolve incidents and complete projects within SLA
•Participate in a 24-hour 7 day On-call rotation every month.
•Maintain stockroom Assets and Consumables
•Consult and work in a Microsoft Teams Environment to resolve issues.
Senior Desktop Support Specialist
TEKsystems – Contractor – Northern California
2020 to 2020
Providence St. Joseph Health
•Microsoft Active Directory migration for major Healthcare provider
•Support End User AD accounts and Windows 10 Enterprise hardware issues from migration
Desktop Support II
Milestone Technology – Contractor – SF. Bay Area
2019 to 2020
Tesla
•Install and deployed racked Linux RHEL and Window Servers 2016 and Network Switches and Controllers
•Setup and managed Cisco routers and switches
•Maintain thorough Documentation of equipment and systems assets.
Five9
•Installed Windows and Mac Desktops
•End User and client Support
System and Network Administrator
HvyD's_Networks – FTE - Vallejo, CA
2015 to 2019
Worked directly with engineering Teams, clients, and management to achieve contract completion.
•Set up and Maintain both Windows and Linux/Unix workstations and Servers.
•Network Architecture, build and Plan of Cisco Networks
•Maintained AWS S3 and EC2 for Clients
•Set up and Deployed Cisco Switches, Wireless Controllers and Wireless AP’s
•Designed, developed, and tested python and Bash scripts for daily System Administration duties.
•Provisioned Unix/Linux Systems both On-Premised Hardware and Cloud using VM and Live environment
•Setup and Deployed multiple Terminals and Clusters using Puppet and Ansible configuration management.
Aviation Electronics Engineer Cross-rated to Hospital Corpsman
US NAVY – Mayport, Fl
December 1994 to December 2011
• Specially trained according to US Navy standards in electrical engineering, computer systems and aerospace.
• Maintained repaired and adjusted innovative electronic equipment consoles.
• Integrated and implemented innovative technologies to connect to secure DoD servers
Education & Certifications
Juniper JNCIA-Junos
Juniper – E-learn
2022 - 2025
Cisco Certified Network Professional – Enterprise Automation
Cisco – E-learn
2022 - 2025
CompTIA Network+ certification in Computer Networking
CompTIA – E-learn
2021-2024
CompTIA A+ certification in Computer and Mobile installation, support and repair.
CompTIA – E-learn
2021-2024
Google IT Support Professional with Automation with Python Specialization in Python, Git, IT automation, IT support and systems administration at scale using configuration management and the Cloud.
Coursera – San Francisco, CA
2020-2020
Artificial Intelligence and Deep Learning Nanodegrees in AI Theory, Game Theory, Planning, Voice User Interface, Natural Language Processing, Computer Vision and Reinforce
Stanford DeepLearning.ai - San Francisco, CA
2019-2019
Data Engineer Nanodegree in Data Warehouse, Data Lake and Streaming Pipelines
Udacity - San Francisco, CA
2017-2018
Bachelor of Science in Computer Science
University Nevada Reno - Reno, NV 2011
Associates of Science in Linux and Networking Administration
Truckee Meadows Community College – Reno, NV
2007
Links
Code Repositories = http://GITHUB.com/HvyD
LinkedIn = http://linkedin.com/in/scottwdavis-hvyd
Portfolio = https://scottwdavis.tech
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