Management Specialist
Resume:
SHARON GEE
Swansea, IL *****
*********@*******.***
PROFESSIONAL SUMMARY
Over 25 years in the insurance industry in various aspects of the business. Currently the Risk Management Specialist (RMS) for ADESA US Auction. Responsible for managing the Auto Liability and Garagekeepers claim process to minimize risk at all ADESA US locations. Excellent understanding of corporate risk management. As the RMS, responsible for knowing and ensuring that company procedures as well as state and federal laws are always followed. RMS ensures that no company, employee, or customer information is inappropriately divulged to unauthorized parties. Background as a Senior Resolution Manager specializing in multimillion dollar claims. Proficient in quality investigations and litigation management. Solid technical skills and excellent leadership background, providing mentoring, training, and supervisory skills to the claims industry.
EDUCATION
Independent Studies with The Institutes 1997 AINS 22: Personal Insurance
Independent Studies with The Institutes 1996 AINS 21: Property and Liability Insurance Principles
CareerCom College of Business, Knoxville, TN, 1989-1990 Legal Secretary Degree
West High School, Knoxville, TN, 1985-1989 HS Diploma
Completed many of the industry standard Bysis continuing education courses including Claim Basics, Auto Physical Damage and other courses. Also attended many seminars regarding litigation procedures.
TECHNICAL SKILLS
Microsoft Office to include Word, Excel, One Note, PowerPoint and Teams
Google Workspace to include Docs, Drive, and Mail
Risk Management Systems: Gensuite and Aclaimant
Claims Management Systems: Risx facs, iCE, ViaOne
Zoom
PROFESSIONAL EXPERIENCE
ADESA US Auctions, LLC, (owned by Carvana) Carmel, IN
Risk Management Specialist 05/22-03/23
Investigate all new Auto, Garagekeepers, and General Liability claims internally.
Thoroughly document assigned claim files in the Aclaimant RMIS system.
Evaluate the level of exposure and dollar value of all claims submitted to TPA.
Use experience and discretion to resolve claims valued at $100,000 or less.
Manage and direct all ADESA US Auction and Carvana Auto, Garagekeepers, and General Liability litigated claims, including holding TPA/Carrier accountable for closure. Maintain regular diary system to ensure claims are moving toward resolution. Direct TPA/Carrier with careful consideration of the expectations to resolve claims within statutory laws.
Maintain a close working relationship with Legal Departments and TPA/Insurance Carrier as it relates to Claim Management.
Use knowledge and experience to handle high risk and multimillion dollar litigated matters.
Assist with Discovery, Interrogatories, and Requests for Production.
Attend Deposition Preparations, Depositions, and Mediations as needed
Travel as needed.
ADESA Inc, (owned by KAR Auction Services Inc) Carmel, IN
Risk Management Specialist 02/17-05/22
Investigated all Auto and Garagekeepers claims internally, documented thoroughly, and obtained necessary information to evaluate both level of exposure and dollar value of claims.
Used experience and discretion to resolve claims valued at $100,000 or less.
Managed Auto and Garagekeepers Claims, including holding TPA/Carrier accountable for closure. Maintained regular diary system to ensure claims are moving toward resolution. Directed TPA/Carrier with careful consideration of the expectations to resolve claims within statutory laws.
Established relationships and assisted with developing training programs for Auto and Garagekeepers Claim process to understand procedures following an incident.
Maintained a close working relationship with Legal Department, Agent/Broker, and TPA/Insurance Carrier as it related to Claim Management.
Assisted Enterprise Optimization with Certificates of Insurance, vendor contracts, etc. as it related to Risk Management.
Collaborated with other departments (Security, Safety, Legal, EO) on matters to determine proper handling, review for subrogation, and brainstorm preventative measures where possible.
Reviewed and authorized or denied requests for surveillance video to other parties depending on the circumstances.
Gallagher Bassett Services, Inc., Maryland Heights, MO
Senior Resolution Manager 05/06-01/17
Investigated and valued high risk and multimillion dollar claims within the employer’s liability, property and casualty, or garagekeepers scope including litigated files, severe and disabling injuries, fatality cases, trucking, inland and ocean marine, manufacturing, and completed operations claims on both a primary and excess basis while effectively identifying fraud to minimize the exposure.
Evaluated various contracts, certificates of insurance, hold harmless agreements, OSHA compliance reports, state law variances, and coverage issues in order to place the exposure with the right party in order to fully defend the client.
Effectively responded to intercompany arbitration with a high success rate, as well as train new employees how to identify arbitration potential and articulate winning responses.
Mentored new employees on the standards and processes of the company and claims handling to better meet and exceed the needs of the clients and the rules of the states.
Communicated easily with clients, attorneys, insurance carriers, employees, and claimants on multiple topics including risk reduction.
Attended mediations and traveled as needed.
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