Customer Service Clinical Pharmacist

Maria Lefas, PharmD

** ******** ****** ********, ** 02090 • C: 617-***-**** • *****.*******@*****.***

PROFESSIONAL SUMMARY

My professional journey began as a community pharmacist utilizing my knowledge, communication, and superior customer service skills. My pharmacy experience was a solid foundation for my transition into clinical pharmacy. As a clinical pharmacist, I collaborated with physician and hospital leadership to meet contractual measures. While in this position, I had to make the very difficult decision to leave this full-time experience. Pushing pause on my pharmacy journey to stay home with my newborn and care for my mother who ultimately lost her battle to cancer. I was fortunate enough to be offered a clinical remote consulting opportunity, providing education to patients on clinically appropriate treatment options. I would like to resume pharmacy and find a position where I can utilize my skills and strengths such as knowledge, experience, communication, collaboration, and superior customer service.

PHARMACY EXPERIENCE

Pharmacist 2022-current

CVS Health

Verify and fill prescriptions, educate patients on safe drug administration, oversee a team of three pharmacy technicians

Manage drug inventory levels

Immunize patients against communicable diseases

Clinical Pharmacy Consultant 2007-2015

Newton-Wellesley Physician Hospital Organization

Newton, MA

Performed patient chart reviews and assessed for potential interactions, inappropriate medications, and incorrect dosages in Epicare, GE Centricity, and LMR (Longitudinal Medical Record).

Established and built relationships with Care teams to provide pharmacy resources to Community Network high-risk population.

Assisted and educated patients on medications and cost effective, clinically appropriate treatment choices through phone calls.

Updated patient medical record via a collaborative practice agreement with prescriber.

Clinical Pharmacy Consultant 2004-2006

Partners Community Healthcare Inc.

Needham, MA

Collaborated with Physician Hospital leadership to develop and implement strategies to motivate specialists, primary care physicians, and support staff in attaining contractual goals.

Evaluated pharmacy utilization reports for three RSOs based on claims data to identify cost-saving opportunities to patients.

Assisted and educated prescribers in cost-effective, clinically appropriate treatment choices to aid in attaining contractual goals.

Researched pharmacy marketplace and prepared disease state management programs.

Maintained drug sample closets to avoid unnecessary high-cost prescribing.

Pharmacist 2001-2004

Harvard Vanguard Medical Associates

Cambridge, MA

Recipient of Diamond Award 2002.

Maintained utilization of drug formulary and provided clinical drug information to clinicians.

Reviewed indigent patient programs for elderly patients in need of assistance and provided cost-effective, clinically appropriate alternatives.

Responsible for all interactions with Pharmaceutical Representatives and maintained drug sample closets.

Precepted students on clinical rotations for both NU and MCPHS.

EDUCATION

Doctor of Pharmacy 2001

NORTHEASTERN UNIVERSITY Boston, MA

Bouvé College of Pharmacy and Allied Health

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