Technology Director Customer Service

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Mariemma Chacon

***** ********** ***** ***. ******, TX, 77386

346-***-****

mariemma-chacón

********@*****.***

Summary

Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Now, I am taking care of my grandson early in the morning and later evening, so I want to apply my 40 years experiences in business planning and day-to-day problem-solving, learning new skills for a new career in my life while earn money for afford my expenses.

Skills

Microsoft PowerPoint, Excel and Word

Office procedures understanding

Human Resource Management Systems

Understanding of project methodology

Team leadership

Documentation management

Project management

Excellent oral communication

Workflow analysis

Fluent in Spanish and English

Organized

Social networking design/management

Technical writing

Work History

2009-09 - 2017-09 Human Resources And Systems Manager Ministry Of Foreign Affairs -Retirement Planning Division, Caracas, Distrito Capital, Venezuela

• Worked with the Board of Directors to resolve human resources problems, improve operations and provide exceptional customer service.

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

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• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

• Developed team communications and information for Board of Directors meetings about human resources subject

• Developed project and prepare team communications and information for applying new procedures in all the core process of the company. 2002-10 - 2004-07 Telecommunications And Information Technology Manager

Procurement National Services Of Venezuela, Caracas, Distrito Capital-Venezuela 2001-05 - 2002-10 Office Of Information Technology Director Ministry Of Producing And Trade, Caracas, Distrito Capital-Venezuela 1992-03 - 2001-04 Information Technology Manager

Ministry Of Foreign Affairs Of Venezuela, Caracas, Distrito Capital - Venezuela

• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.

• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.

• Oversaw daily workflow and assignments.

• Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.

• Prepared and managed IT budget.

1988-10 - 1992-03 Dean Of School Of Computer Science Nueva Esparta University, Caracas, Miranda-Venezuela

• Optimized student educational strategies with clear advice on course choices, progression and career options.

• Boosted effectiveness of department personnel by granting to rebalance classes, increase resource utilization and integrate new technology. Education

1970-09 - 1976-12 Bachelor of Science: Chemical Engineering Simon Bolivar University - Caracas-Venezuela

System Engineering

National Open University - Caracas-Venezuela

1990-09 - 1992-10 Master of Arts: Information Technology Simon Bolivar University - Caracas-Venezuela

2018-01 – 2019-12

ESOL Program. English as a Second Language.

Lone Star College. Montgomery Campus. Conroe. Texas.

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