Data Entry Call Center

Roxanne Rounkles

**** ******* ***** *****

Bedford Texas, 76021

817-***-**** **********@*****.***

Objective

Seeking employment with a growing professional company, with a stable operations and solid growth record, where professional skills and industry knowledge can contribute to goals, and objectiveness.

Summary

Over twenty years’ experience to small and large companies. Interface coordination skill with all levels and a broad range of office general administration skills including accounting and receptionist.

Current Experience

Wisenbaker Services – Coppell Texas – 2021-2023

1+ years customer service/data entry/warranty (construction)

Customer service – Data Entry –

Handling and scheduling customers for deliveries and service

Scheduling warranty

Collecting out standing service purchase orders

Troubling shooting through high volume and fast paced environment

American Specialty Health – Southlake Texas - 2018 – 2021

2+ years call center experience (benefits/eligibility)

. Confirming eligibility for members on Insurance benefits.

Assisting navigation of discount programs offered

Confirming health benefits with doctors and providers office.

Troubleshooting through issues in a fast paced & high volume call center.

American Woodmark / Timberlake Cabinets - Coppell Texas 2000-2018

18 plus years of diversified residential construction planning support to new kitchen and bathroom projects.

Analysis and preparation of project orders for * Troubleshoot & resolving project issues and problems.

Material and selections/pricing, quality and scheduling. * Support Department staff training.

Interior design, Contract and supplier interface support.

Additional Experience includes

Windows 7 & 10

Microsoft Office Applications

Typing, 10-key

Pbx Operator

Recent Accomplishments

Sister division departmental staff training/system orientation project

Order processing system optimization support

New Hire departmental training and order system orientation

Twice awarded employee of the year

Education

Orange High School Orange California 1978-1981 Graduated

Rancho Santiago Jr College Santa Ana 1981-1983 – Course of study General Education

Cypress College Cypress California 1989-1993 Course of study Office Admiration, General Education, Medical Transcribing

References upon request .

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