Quality Manager Engineer
Resume:
Garrick Oxendine
**** ***** ***** **** ****** NC 27302
********@*******.***
EDUCATION
North Carolina State University, Raleigh, NC June 1999
Bachelor of Science, Textile Management, Focused on engineering for 3 years and minor in mathematics.
SKILLS AND ACCOMPLISHMENTS
Six Sigma Green Belt trained while at Volvo.
Certified ISO 9001:2008 Lead Auditor
Proficient in Minitab, Microsoft Word, Excel, Power Point, Microsoft Project
Goal oriented, team player and problem solver.
Earned 50% of college expenses while in school.
WORK EXPERIENCE
Toshiba Global Commerce Solutions., Durham, NC. (March 2022 – Present)
Manufacturing Project Manager
Manufacturing Project Manager for next generation self-checkout system for manufacturing and development. In charge of setting up manufacturing plan, project deliverables for each gate process, making sure all new suppliers meet Toshiba Global specifications and adhere to Toshiba quality supplier manual.
Maintained supplier tooling pricing, performance, and budgeting. Tooling budget was 5 million for new self-checkout system.
Project representative for manufacturing to drive lower operation costs, less sku’s, supplier quality performance and better manufacturability on next generation self-checkout system.
Working with software engineers and test engineers to develop test applications and programs to test functionally of self-checkout PC’s. Programs in charge of downloading PC processor, memory, storage compacity, and OS/Preload.
Responsible for Quality Engineer, Mechanical Engineer, and Test Engineer project deliverables throughout new manufacturing projects.
Managing all Engineering Changes cut in dates for manufacturing. Reduced inventory scrap cost by 35 percent using effective transition dates of old inventory parts vs. new parts. This required forming new Oracle tracking system and weekly cross functional meeting.
Toshiba Global Commerce Solutions., Durham, NC. (Nov. 2019 – March 2022)
Quality Manager
Responsible for quality management system for Toshiba Global Commerce self-checkout manufacturing operations.
Managed all field complaints and responsible for complete root cause investigation of field complaints.
Developed Quality Management System from ground level to world class Quality Systems.
Implemented Standard Work, real time Quality Defect Tracking System and daily Countermeasure board.
Increased First Pass Quality on Self-Checkout Testing from 65 to 99% using lean principles.
Responsible for overseeing supplier’s Quality Performance and driving suppliers’ defect KPI’s to zero.
Worked with Engineering-on-Engineering Changes, New Product Development and Cost Reductions.
ORACLE and Agile Systems
In Charge of Approving Suppliers PPAP’s and any new product introduction.
Managing Software and MES/CDC departments at the Tri-Center Manufacturing Facility.
Central Carolina Products Inc., Burlington, NC. (April 2017 – Nov. 2019)
Corporate Quality Manager
Responsible for quality management system for Central Carolina Products custom injection molding company. Maintained Quality System for two manufacturing facilities.
Oversee all customer complaints and responsible for complete root cause investigation of complaints.
Responsible for final inspection, final assembly, and paint departments. Managed over forty employees including quality engineer, quality technicians and department supervisors.
Collaborated with customers on new product development and managing all customer relations dealing with product or quality issues.
Monitored Daily Production Issues concerning all scrap and final rejects.
Worked with tool manager on mold repairs, mold refurbishment and mold quality defects.
Responsible for APQP, PPAP, FMEA and Control Plans.
Management Representative for ISO 9001:2015 standard.
Volvo, Greensboro, NC (January 2012 – April 2017)
Project Manager, Quality Journal Vehicle Dynamics/Aftermarket Project Manager
Responsible to deliver the Vehicle Dynamic solution to current product warranty items, emerging problems, or manufacturing issues using 8D principles. Solutions must be analyzed and implemented based on QDCF (Quality, Delivery, Cost, Features) review. Manage projects according to the QJ Process within the Management System. Reduced Quality Journal Lead time by 28%.
(Chief Project Manager) to solve product quality issues and bring them into Production and Aftermarket (Market Ready) within the 19-week average lead-time.
Lead the QJ (Quality Journal – Warranty Issue) cross-functional team to deliver the QJ solution for each QJ item; team includes Engineering Sub-system, Purchasing, Supplier, SQA, Manufacturing, and Aftermarket. Ensured that appointed personal know their roles in the project.
Managed QJ’s within the QJ system (Argus) and the QJ deliverables matrix. Lead the QJ investigation, develop the RCA (Root Cause Analysis), and update the QJ system.
Drove the entire team to deliver to the action plan and solve the QJ within the lead-time targets.
Update and create project budget reports to be reviewed by Executive Level Management. Budget reports included cost estimates from several departments.
Aftermarket Project Manager for New Product Modification Request (PMR) and Pre-Studies.
Determined Aftermarket Impact for Servicing, Product Stock, Service Methods, and Dealer Stock.
Managed PMR’s per Volvo’s Gate Process and Timeline Deliverables.
Presented PMR’s to Service Engineering, Re-Manufacturing, Diagnostics and Service Information to determine project impact on aftermarket side. Managed all the aftermarket sub-departments toward project deliverable completion following project gate process. All projects’ deliverables must meet a pre-determined Introduction Date.
Six Sigma Green Belt Certification
Kordsa Global Inc., Laurel Hill, NC. (May 2010 – June 2011)
Quality Manager/Process Engineer
Responsible for quality management system for manufacturing facility of textile tire cord fabric.
Managed all customer complaints and responsible for complete root cause investigation of complaints.
Responsible for all new process specification and processes for textile weaving room.
Collaborated with customers on new product development and managing all customer relations dealing with product or quality issues.
Management Representative for ISO 9001:2008 standard.
Certified ISO 9001:2008 Lead Auditor
PGI Nonwovens, Benson, NC. (August 2008 – May 2010)
Senior Process Engineer
Responsible for all processes and process improvements on 25-million-dollar production line.
Managed packaging supplies transition throughout 100-million-dollar facility. Transition included new stretch wrap, tape, corrugated supplies, core, and headers. Installed new stretch wrap machine that reduced stretch wrap usage by 30 percent.
In charge of monitoring daily yields, uptime, process reliability and first pass yield.
Responsible for all new product qualifications, specifications requirements, customer relations and commercial programs.
Kidde Fire Fighting, Angier, NC. (April 2007 - August 2008)
Quality Engineer
Assisted in all the quality assurance functions for fire extrusion hoses and specialty irrigation hoses.
Wrote all standardized work instructions for work cells and assembly areas. Proficient in Kanban, 5S, Kaizen and Value stream Mapping.
ACE pilot for achieving United Technology ACE Requirements.
Monitored day-to-day heldware, scrap, cost of poor quality, and monthly quality cost.
Responsible for all new product qualifications, specifications requirements, customer relations and commercial programs.
Coordinated all root cause corrective actions and evaluation of their effectiveness. Implemented the Five Step process in solving root cause corrective analysis of quality complaints.
Managed the implentation of SPC throughout quality testing and production testing. Coordinated SPC training throughout manufacturing facility.
Performed audits of potential new vendors and monitor existing vendor’s performance.
Responsible for the supervision of two quality technicians.
Proficient in Kanban, 5S, Kaizen and Value stream Mapping.
SPX Process Dehydration & Process Filtration, Newport, NC. (April 2006 – April 2007)
Quality Manager/Quality Process Engineer
Managed all the quality assurance functions for refrigerated air dryers manufacturing setting.
Lean Champion Member. Wrote all standardized work instructions for work cells and assembly areas. Proficient in Kanban, 5S, Kaizen and Value stream Mapping.
Qualified all potential suppliers, conducted all supplier corrective action request, and performed on-site quality audits at facilities.
Trained all employees on updated quality standards and implementation of new lean work processes.
Responsible for the maintenance and on-going certification of ISO 9001:2000 Standard.
Certified ISO 9001:2000 Lead Auditor
HOF Textile Inc., Lincolnton, NC. (April 2000 - November 2004)
Quality Control Manager
Managed the implementation of ISO 9001:2000 for automotive interlining production. Certified in QS 9000, PPAP, APQP, FMEA and control plans.
Performed and monitored internal audits to maintain compliance to our ISO 9001:2000 standards.
Supervised all production testing for quality assurance purposes. In charge of servicing automotive nonwoven accounts.
Reduced quality complaints by 50% and improved overall characteristics of apparel interlining.
In charge of daily environmental report and monthly/quarterly VOC/HAP Emissions log.
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