SUMMARY OF QUALIFICATIONS

Looking to obtain a challenging and rewarding position as a Customer Service Representative, whether in the criminal justice field, computer repair, warehouse industry or hospitality. Highly skilled in managing time and organizing work priorities. Ability to work well as a team player but, self-motivated enough to work alone without supervision. Additional areas of expertise include:

Oral and Written Communication

Data Entry and Customer payment claims

Able to diagnose MacBook mother boards using Multimeter

Knowledgeable in Computer Software

Organized, great multi-tasking ability

Active Listening and Flexible

Dependable

Punctual

Excellent Leadership skills

Knowledgeable in HVAC Circuit board connections

PROFESSIONAL EXPERIENCE

Carrier, Collierville, TN 01/2022-Current

Team Lead/ Circuit Board Installation Technician

Effectively communicate daily goals and expectations to the assembly line operators

Ensure each operator is fully trained and in proper safety attire before each shift

Manage 14 or more operators while checking and ordering parts to ensure the A/C units are correctly assembled to ensure Carriers highest customer satisfaction rate

Exceptional knowledge of over nine different cooling and heating systems

Knowledgeable of each systems different circuit boards wiring, connection and installation process

FLEX, Memphis, TN 01/2015 – 07/05/2021

Computer Repair Technician (Level II Lead)

Expert Knowledge of over six different Mac Book Pro/Mac Book Air models

Troubleshoot and tested each laptop to be sure it was repaired within Apple’s high standards

Trained new repair techs on the proper process on how to effectively troubleshoot and repair

Assisted the supervisor with running the entire department consisting of 20 or more new technicians while maintaining excellent quality, production, and positive encouragement.

Extended Stay, Memphis, TN 03/2010 – 10/2013

Front Desk/Customer Service Representative

Processed customer payments by cash, check, and credit card.

Handled third party customer payment claim adjustments

Answered multi-line phone calls and routed to appropriate office/guest.

Provided positive customer service skills.

World Market, Collierville, TN 05/2006 – 02/2010

Cashier

Processed customer payments by cash, check, and credit card.

Operated Pallet Jacks.

Unloaded store merchandise from truck.

EDUCATION AND TRAINING

Associates Degree, Criminal Justice Applied Science, Remington College, Memphis, TN

Diploma, High School, Messick Adult Center, Memphis, TN

Achievements

Received Perfect Attendance, July 2014-2015

Academic Honor Roll, July 2014-2015

Academic Dean’s List, June 2015

Member Of Criminal Justice Association, February 2014-2015

Contact this candidate