Service Representative Customer

Rita Borges

470-***-**** - ***********@*****.*** - Atlanta, GA

WORK EXPERIENCE

Senior Life Services Part-Time / Remote Call Center / Customer Service – Final Expense Insurance Sales Support December 2022 - Current

●Build trustworthy, positive rapport with new clients to discuss funeral-related insurance policies

●Key qualifications: Sensitivity, patience for all personality types, remain polite and professional at all times. Excellent communication. Compassionate approach to discussing delicate end-of-life issues; last wishes, personal health and finances.

●Over 10,000 outbound calls with CRM and progressive dialer

Symmetry Financial Group Full Time / Remote Call Center / Agent Support - Licensed Health and Life Agent April 2017 - December 2022

●Cold calls, persuasive customer contact and insurance agent support. Highly competitive environment.

●Document all customer information and communication in computer system.

●Identify client needs and deliver personalized customer service

●Commission-based, long hours, self-motivated attitude

●Managed 300 daily outbound calls

Paris Luxe Apartments - Luxury Vacation Rental Agency Full Time / NY

Customer Support – Concierge 2003 - 2015

●Primary customer service representative at high-end vacation rental agency

●Flexible problem-solving skills, quick to assess situations and find solutions

●Provided concierge services, handled all customer complaints and requests

Talk of the Town Catering Part Time / NY

Host / Catering Service 1996 - 2002

●Provided warm, professional hospitality service to party guests in both large and intimate settings

●Catered events of all sizes from 10 to 1000 guests

●Created pleasant rapport with party guests of all ages and backgrounds

●Trained new hires

PROFICIENCIES

●Fluent in Portuguese, conversational proficiency in Spanish

Contact this candidate