Chantilly Acuna
PO box ***
Herlong, CA 96113
***********@*****.***
Looking to obtain a position where I can use my knowledge, organizational, leadership skills, along with a positive attitude to assist my fellow co-workers in facilitating great team work.
Work Experience:
Sierra Army Depot –
Material handler
74 Currant Street Box 5000 Herlong Ca 96113
01/2020 - 01/2023
Ensured orderly production and distribution of products by pulling orders from inventory, counting and verify counts of production materials and supplies where needed, and staging finished product final distribution.
Contributes to the orderly operation of stock and/or materials storage area.
Maintains inventory by identifying 5 key elements of material, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages.
Making sure that the quality of material is excellent and meets standards at all times.
Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
Maintains in-process inventory at work centers by delivering and opening materials and supplies.
Locates and packs materials for shipping.
Documents materials and records units delivered and location of units.
Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Documents product material by operating computers and scanners to input and retrieve data into the sats regarding shipping and storing requirements, storage conditions and locations to create labels.
Maintains material-handling equipment by completing pre-use inspections and making operator repairs.
Operates forklifts, pallet jacks, and other machinery to move materials onto and off trucks.
Keeps inventory, loading areas, and machinery clean.
Open containers, sort, and catalog materials.
Learns and adheres to workplace safety regulations. Knowledge of OSHA requirements.
Organizational skills
Ability to read and analyze Information
Adept at handling multiple complex tasks simultaneously
Proficiency with prioritizing and meeting multiple deadlines Demonstrated a strong desire to accomplish all tasks with integrity.
Bings Kopper Kettle – Waitress/Server
2535 Main Street
Susanville Ca 96130
01/2019 – 01/2020
Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
Respond to additional patron requirements by inquiring of needs; observing dining process
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Contribute to team effort by accomplishing related results as needed
Provide welcoming phone greeting and following Guest ordering procedures
Convey menu information over the phone to Guests and give accurate estimate of delivery time
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
Being a self-starter and team player
Trained new employees
Marshalls – Sales Associate/ Cashier
2960 Main Street
Susanville Ca 96130
04/2018 – 01/2019
Assisting customers with questions, needs and purchases.
Attending weekly sales meetings.
Cultivating successful relationships with retail customers.
Completing each transaction in a quick and efficient manner.
Leading all social media sales initiatives.
Cleaning shelves, counters, and tables.
Greeting each customer that comes into the store in a warm manner.
Identifying customer requirements.
Preparing merchandise for display.
Assisting customers with purchase decisions.
Assisting in physical inventory counts.
Implementing all visual merchandising standards.
Setting up merchandise on the sales floor.
Making sure that customers receive receipts on all purchases.
Helping customers try on or fit merchandise.
Watching out for loss prevention through leakage and theft.
Comprehensive knowledge of sales techniques and best business practices.
Providing insights into consumer behavior.
Able to work in fast paced environment.
Maintaining high visibility and energy levels on the shop floor.
Extensive sales software knowledge.
Ability to sit, stand and walk around for long periods of time.
Computer proficiency in Microsoft Word, Excel and Outlook.
Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
Delivered costumers with excellent customer service during checkout with emphasis on Tjx rewards card.
Set sales floor to standard by setting “flows” and merchandising with a theme orientated emphasis on futures and focal walls.
Assist with other duties in the store such as monitoring the fitting room, mark down team.
Diamond Mountain Mini Mart – Cashier
910 Skyline Road
Susanville Ca 96130
11/2017 – 01/2018
Provided each gas station customer with the highest levels of service and satisfaction at all times.
Regularly communicated with vendors, and assisted with restocking shelving and product displays.
Handled closing and opening duties, and ensured space was tidy and ready for business each day.
Assisted customers with issues at the pump, and contacted service technicians when necessary
Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.
Checked and balanced daily sales report.
Received, revised and arranged store goods.
Organized and improved snack store for easy management.
Rendered services to customers by informing and giving directors to travelers.
Processed all payments on purchases, gas and other products, whether cash or credit.
Executed inventory and stocking of goods and merchandise inside the store.
Verify age of customer if they are purchasing alcohol or cigarettes.
Performed record and bookkeeping at the end of the shift. Operate POS cash register to manage cash, credit, and debit card transactions for sold items.
Sweep, mop, dust, remove trash inside and outside, cleaned and disinfect restroom.
Count money in cash drawer at the beginning of shift to ensure that amounts were correct and there was adequate change.
Adhere to all city, state and federal tobacco regulations.
Executed inventory and stocking of goods and merchandise inside the store.
Performed record and bookkeeping at the end of the shift.
Executed inventory and stocking of goods and merchandise inside the store.
Processed all payments on purchases, gas and other products, whether cash or credit.
Served and worked with gas and petroleum product purchases of the customers.
Kopper Kettle Cafe – Night Shift Supervisor
2535 Main Street
Susanville Ca 96130
01/2014 – 12/2016
Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
Motivates and coaches Crew Members, and assists in the training of new Crew Members.
Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
Works as a team player to support other employees in completing their tasks.
May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development.
Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
Welcoming and serving customers.
Engaging with customers to make sure they’re satisfied.
Addressing any queries or complaints they have.
Making sure customers leave with an excellent impression.
Knowing the existing level of food supplies.
Ordering new supplies when needed.
Making sure supplies are kept in sanitary conditions.
Tracking daily costs and revenues.
Counting out registers at regular intervals.
Balancing the cash register at the end of the shift.
Cash handling and credit card processing.
Monitoring the budget and supervising spending.
Education:
A.S. in Human Services & Drug & Alcohol
LASSEN COMMUNITY COLLEGE - Susanville, CA
2000 to 2003
LASSEN HIGH SCHOOL - Susanville, CA
1997 to 2000
Additional Information
Knowledge of: POS system, IBM register, MSWord, general computer skills, organizational and leadership skills and retail displays.