Data Entry Customer Service

**** ****** ***. **********, ** ***** 336-***-**** *************@*****.***

John M. Taylor

Objective

To obtain a challenging career with an established company where I can continue to utilize my selling skills, as well as customer service background to support new and existing customers, employees and business partners.

Experience

December 2015-Present FedEx Greensboro, NC

Courier

Pick-Up and Deliver packages to businesses.

Effectively operate my route to ensure all pick-ups and deliveries are completed on time.

Develop a good relationship with the customers on my route by answering questions and accommodating/scheduling large pick-ups when necessary.

Build sales on route by ensuring the customer has everything they need to send packages.

January 2015-December 2015 Time Warner Cable Asheboro, NC

Retail Sales Specialist

Assist customers with products and sales based on their individual needs

Enter customer information and payments into the system, correct issues and errors, and retain customers

Demonstrate products, and explain new offers and promotions in order to sell new and existing customers

April 2000-January2014 Vitran Express Greensboro, NC

OS&D Manager

Research, investigate, and locate lost or damaged products/shipments for customers

Receive and process authorization information to return or salvage damaged freight

LTL and 3rd party logistics for expediting freight

Assist dispatch and drivers with pick-up/delivery information, scheduling, and directions

January 1999-January 2000 AAA Cooper Transportation Greensboro, NC

Switchboard/Customer Service Support

Freight quotes for potential shipments

Correct paperwork/shipping charges to complete deliveries shipped in error

Switchboard operator

Data Entry of mileage and daily inspections on equipment for internal use.

Forklift Certification

Volunteer Experience

1997-2002

New Market Basketball

Youth Recreational Coach 5-12

2000

Big Brother/Big Sister

Fundraiser

2000

MS Walk-a-thon

Fundraiser

Education

1999-2000

Guilford Technical Community College

Jamestown, NC

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