Salesforce Administrator Business Analyst

Kamini Duhan

***********@*****.*** 626-***-**** www.linkedin.com/in/kamini-boora

Resume Summary

• Around 10 years of IT experience in Software Development, Requirements Analysis, Client Interactions, Quality Assurance via Manual Testing, and Defect Tracking.

• Extensive experience of Software Development Life Cycle (SDLC) methodologies such as Agile with Scrum and Waterfall.

• Created and managed users, profiles, roles, and permission sets in Salesforce.

• Defined custom formulas and validation rules to suit the needs of the business and ensure data quality.

• Worked with clients to develop workflows, Approval processes and Flows.

• Used Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values (CSV) file.

• Created custom objects with multiple page layouts and record types.

• Implemented Record level and Field level security and configured their sharing settings.

• Created Reports and Dashboards as per the customer requirements.

• Created Queues to share and automate work to the users in the Queue.

• Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.

• Performed database maintenance tasks, including diagnostic tests and duplicate entry cleansing. Work Experience

• 2018-Present: Worked as Salesforce Administrator and Business Analyst at Haryana Polymers LTD and involved in requirement gathering, configuration, customisation, deployment, integration and training the end users.

• 2003-2008: Software Developer at Haryana Polymers Ltd. Designed and developed company website and automated internal processes to accelerate day to day work. Certifications

● Certified Administrator (ADM 201) ● Certified Platform Developer 1 (PD1). Education

■ 2006-2008: Master’s in Business

Administration

■ 2000-2003: Master’s in Computer

Application

Technical Skills

Sales Cloud Workflow LWC SOQL SOSL VF Pages Flows Approvals Reports Service Cloud Dashboard Analytic Snapshots SOAP UI MS Office JIRA Apex MySQL

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