It analyst
Resume:
GABRIEL ANTUNES
Santa Clara, CA
*******.*.*******@*****.***
10+ years of total IT experience combined Network Systems administration and SharePoint administration
Strong experience in SharePoint On-Premise\Online
Provide SharePoint and Office 365 end-user support and troubleshooting
Provide third-party migration tools like Share Gate, Metalogix and DocAve.
PowerShell scripts to maintain SharePoint and Servers.
Experience in Active Directory, DHCP and DNS
Strong experience in Support tier I II III
Azure Administration
Experience in Exchange Server
Strong experience in Administration, Configuration and Troubleshooting Windows Server
Eager to learn and strong thirst for knowledge.
Universidade Paulista – UNIP, São Paulo, SP – Brazil
BS in Computer Science
BFBiz, São Paulo, SP – Brazil
ITIL Foundation v3
Configuring and administration Microsoft SharePoint 2010 (10174)
Microsoft SharePoint 2010, Application Development (10175) 2020 – 2023 GoTo, Brentwood, CA
IT Analyst
Highlights:
Installation, configuration, rollout and support of hardware, software and server OS
Installing and configuring Windows server and SharePoint server
Manage Active Directory site\clound
Manage sites, user accounts and group accounts in an Office 365
Providing remote support for users when needed.
Microsoft Teams implementation using Office 365
Office 365\Azure support, maintenance and administration Skills
Experience
Education
2019 – 2020 W&S Repair, South San Francisco, CA
Computer Tech
Highlights:
Providing services as installing and maintaining hardware and software
Resolved technical issues for clients in person, on the phone and through e-mail
Investigation and resolution of hardware and software issues both remotely and onsite
Setup and configured virtual desktops as well as laptops and other physical work stations
Software troubleshooting include restoring lost files, virus removal, operating system installations, Performed diagnostic testing on PC equipment
Ensuring security and privacy of networks and computers
Troubleshooting to diagnose and resolve computer\server problems 2013 – 2018 Mult-Connect, São Paulo, SP – Brazil
SharePoint Administration/ Network Systems Administration Projects:
Migration activities from Exchange 2010 to Office 365.
Migration activities all VMs from SharePoint 2007/2010 to SharePoint 2013.
Implementation of hybrid infrastructure, local site and Azure.
Creation infrastructure in Azure to Santander bank do prize draw.
Migration activities of Servers, AD, DNS, DHCP, SharePoint and SQL to Azure.
Local PBX migrated and integrated in office 365 (Cloud PBX) Highlights:
Support T3
Develop and maintain user and technical manuals and guidelines.
Monitoring health & backups of SharePoint Server, Windows Server and SQL Servers environments using SCOM 2012.
Responsible for administration, environments with SharePoint 2007, 2010, 2013 and 2016.
Configuration services like User Profile, Kerberos, Excel Server, Project Server, Search, Managed Metadata, Power Pivot Services, etc.
Configured the Office Web Applications Server to create a binding with the new SharePoint Farm in order to enable the browser viewing capability of the Microsoft Office Documents like Word, Excel and PPT.
Manage Hyper-V.
Administration System Center, Azure, Exchange Server, Office 365, Lync Server, Team Foundation Server and Dynamics CRM.
Responsible for administration, operation and maintenance of Windows Server 2003, 2008 and 2012.
Hands-on Metalogix, Sharegate and AvePoint.
Installation and configuration database SQL Server 2005, 2008, 20012.
Network infrastructure: TCP/IP, DNS, DHCP, VPN and Firewall.
ArcServe Backup.
Administration rules with checkpoint firewall UTM-1 Edge X and TMG 2010. 2009 – 2013 Grupo Conectt, São Paulo, SP – Brazil
SharePoint Administration/ Network Systems Administration Projects:
Migration activities from SharePoint 2007 to SharePoint 2010.
Migrating activities from Exchange Server 2007 to BPOS (Office 365).
Migration activities of Servers Windows Server 2003 to Windows Server 2008 R2.
Migrating activities from ISA Server to TMG 2010.
Migration activities of workstations with Windows Vista and XP to Windows 7. Highlights:
Working on T1, T2 and T3 level tickets.
Develop and maintain user and technical manuals and guidelines.
Responsible for administration, operation and maintenance of Windows Server 2003 and 2008, SQL Server 2005, 2008 and 2012, SharePoint 2007, 2010 and 2013, Team Foundation Server 2010, WSUS, ISA Server 2006, TMG Server 2010.
Monitoring health & backups of SharePoint Server, Windows Server and SQL Servers environments using SCOM 2012.
Supporting network load balancing needs and ensuring its correct operation (NLB).
Administration Active Directory, DHCP and DNS.
Create and manage GPOS.
Administration Office 365.
Manage Hyper-V and Virtual Server 2005.
Responsible for local PBX.
Creating users, E-mails and groups on BPOS and Office 365.
Responsible for Deploy and Maintenance in SharePoint Servers 2007 and 2010.
Provide end-user support and troubleshooting in companies as Santander, Rede Globo, CTEEP, Yamana Gold, Roche AG and Hospital Albert Einstein. 2008 – 2008 Siemens, São Paulo, SP – Brazil
Support Analyst
Project:
Migration for Exchange Server and domain users Nokia Siemens Network (NSN).
Support end-user in Brazil and Latin America.
Highlights:
Provide end-user support T1 to users of the Siemens Brazil.
Provide end-user support T3 to users of the Siemens Brazil after NSN migration.
Experience in REMEDY ticket Queue.
Unlock user on AD - Active Directory.
Installation, Maintenance and Troubleshooting of software like Office 2000, 2003, Office Communicator 2003, SAP, Windows 2000, XP, Internet Explorer, Outlook, Outlook Express, Terminal Server, NetMeeting, Remote Desktop, VPN and connection using RSA technology (Token).
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