Leasing Agent Customer Service

Tatiana Stepanovic

New Jersey ***** LinkedIn

*************@*****.*** 917-***-****

Realtor/ Leasing agent / Luxury Items Sales Specialist

Realtor/ Leasing Agent Luxury items sales strategist with 25+-year successful and progressive career positioning sales teams to surpass ambitious revenue objectives.

Highly motivated, result driven real estate specialist with extensive sales experience serving upscale domestic and international clientele. Current experience: Luxury Real Estate sales, leasing and relocating. Indomitable gladiator with hard-working mentality and dedication. Strong custemer customer service skills to exceed sales quotas, meet leasing ratios, generate traffic, qualify prospects, convert leads, and close sales. Goes the extra mile to ensure 100% customer satisfaction by providing timely responses to resident requests and complaints. Excels at helping residents and prospects before, during, and after leasing an apartment. Valued team player who works collaboratively; professionally present the community in a fast-paced environment. marketing, communication and negotiation skills (both written and verbal) .

Able to drive business success by analyzing market trends, ensuring repeat business, training, and leading staff, and expertly managing financial operations.

Areas of expertise include but not limited to:

Customer Relationships /Recruitment, Training, & Development/Luxury Items Sales Leadership/LeasingAccount Management Prospecting Goal Attainment Customer Service Persuasive Communicator Negotiations/Resident Retention & Acquisition Leasing Renewals/managment/Staging

Professional Experience

Luxury Real Estate Specialist, 2020-present

Christie's International Real Estate Group, New Jersey

Team Braconi

Buying, Selling, Leasing, Relocating

Greystar Floating Leasing Agent 2023-present

Westchester County, New York

Hand-picked by property manager to maximize the number of occupied apartments and maintain resident databases.

Handled 40+ calls per day while serving in high-touch capacity with customers through all forms of communication and one-on-one tours.

Maintained communication with prospects using computer programs such as Yardy.

Prepared daily and weekly reports, client communications that informed decision-making.

Collected all documents and information necessary to qualify applicants then notify applicants of approval or denial

Generated lease paperwork for all new move-ins, collected monies due at move-in, provided move-in packages, and ensure smooth execution of new move-in experience.

Proprietor/Luxury ITEMS SPECIALIST, 1998 - 2020

Tatiana Designer Resale, New York, NY

Oversee product selection, sales and marketing for boutique offering former showroom samples, including vintage, classic couture gowns and other clothing, featuring successful consignment sales program strategy.

Direct and support sales by delivering personalized consultation, expert product information, outstanding service and product/brand authenticity for designer retail fashion customers. As company founder and leader, hold accountability for increasing sales and profits, developing marketing and merchandising plans, and implementing effective strategies to achieve corporate goals and objectives. Curate inventory, authenticate luxury items, and manage consignment arrangements/contracts with exclusive clientele. Research competitive landscape to maintain strong position in vintage couture fashion market. Establish competitive and profitable pricing strategies. Plan and direct effective sales strategies. Ensure items are categorized and priced correctly. Resolve any issues related to costs, consignment terms, and returns.Develop and cultivate strong relationships, increase sales, and inspire repeat store visits by maintaining up-to-date knowledge of products, accessories, pricing plans and service features. Lead, train, and strengthen staff to ensure achievement of in-store sales. . Expertly manage business and finances, including payment of vendors and suppliers for products/services rendered.

Encore Consignment, 1996 – 1998

Business /Store Manager, New York, NY

Generated new sales leads and contacts. and Motivated and inspired sales team, ensuring achievement of financial goals for popular Madison Avenue consignment shop featuring pre-owned contemporary and vintage designer women's clothing.

Effectively managed staff, as well as business development, administrative, and financial operations to maximize sales, traffic flow, floor coverage, and customer engagement. Provided leadership and coaching for staff while managing store records, consignment contracts, sales, and client databases. Aptly served the existing consignor base to gather feedback, to drive repeat business, and to achieve monthly financial goals. Organized and restocked inventory with focus on fashion trends and customer needs/preferences.

•Met and exceeded sales goals, consistently, by 20%. Achieved 115% of monthly quota, and grew sales to $2 million per year. Increased profits by training staff in troubleshooting critical profit/ loss areas.

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Additional skills: Yardi, Zipform Plus, Boomtown, SiSu, Word, Vulcan7,Xl, PowerPoint,,Microsoft Office: Word, PowerPoint, Excel Salesforce CRM

Photography, Staging, Social Media

Educational Background

Hold active Real Estate License in New Jersey and in New York

Member of New Jersey Board of Realtors

Bachelor of Arts

University of Arts, Belgrade, Beograd, Serbia

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