Service Representative Customer
Resume:
Susan Adams
Phoneix Arizona 85016
***************@*****.***
To enter a career that will better my skills and knowledge, and work with people in a challenging and diverse environment.
Work Experience
State Farm Claims Agent
August 2021-January 2023
Helped customers set up repairs, paid bills for repair shops, car rentals, answered customers questions about their claims.
Temperature Screener
Pic med - Oklahoma City, OK
September 2020 to June 2021
I screened State Farm employees to make sure the CDC guidelines were followed for Covid-19. Also, provided screening for other employees that worked within the State Farm area. Customer Service. Insurance Specialist
RemX - Tempe, AZ
December 2019 to February 2020
• Gathered and reviewed patient billing and medical information to determine eligibility for benefits.
• Experience with medical claims, patient assistance programs and benefit investigation.
• Prior authorizations and insurance verification. Mixer operator
Hurts Donuts - Tempe, AZ
April 2019 to August 2019
2
*Worked industrial equipment, and stocked supplies.
*Kept kitchen clean and up to standard
Service Dispatcher
Affirmative Air - Tempe, AZ
April 2018 to December 2018
Performed Office clerical responsibilities
Credit Card Sales
Elite Marketing - Phoenix, AZ
April 2016 to December 2016
I offered traveler's credit cards. Spoke to traveler's about the credit card we were offering. Cashier
Goodwill Industries - Mesa, AZ
December 2014 to October 2015
*Production Worker
*Place product on sales floor
*Sorted Product
*Organize Shelves
Food Prep
American Legion - Mesa, AZ
November 2013 to May 2014
*Food Portioning
*Quality Checks
*Cooked and Prepared Made to Order Foods
*Kitchen Upkeep
*Temp Checks
*Kitchen Check Sheets
*Wait Tables
Customer Service Rep
3
Revana - Tempe, AZ
January 2013 to March 2013
Customer Complaints
Customer Service Representative
Super Shuttle - Tempe, AZ
August 2012 to January 2013
*Reservations
*Handled Costumer Complaints
Customer Service
Ipacesetters - Mesa, AZ
March 2011 to May 2012
*Customer Sales
*Customer Subscription Renewals
Food Prep
Golden Tiger Truck Stop/Casino - DeQuincy, LA
May 2010 to February 2011
*Food Portioning
*Quality Checks
*Cooked and Prepared Made to Order Foods
*Kitchen Upkeep
*Temp Checks
*Kitchen Check Sheets
*Wait Tables
Food Prep
Shepard's Fold Childcare - Sierra Vista, AZ
October 2008 to June 2009
*Food Portioning
*Quality Checks
*Kitchen Upkeep
4
2
*Temp Checks
Food Prep
Sierra Vista Daycare - Sierra Vista, AZ
May 2007 to October 2008
*Food Portioning
*Quality Checks
*Kitchen Upkeep
*Temp Checks
Deli Clerk
Fry's Food & Drug - Sierra Vista, AZ
December 2006 to June 2007
*Sandwich Artist
*Catering
Food Prep
Windemere Hotel - Sierra Vista, AZ
November 2006 to May 2007
*Food Portioning
*Quality Checks
*Cooked and Prepared Made to Order Foods
*Kitchen Upkeep
*Temp Checks
*Kitchen Check Sheets
Food Prep
Hacienda Rehabilitation Center - Sierra Vista, AZ
August 2003 to September 2004
*Food Portioning
*Quality Checks
5
*Cooked and Prepared Made to Order Foods
*Kitchen Upkeep
*Temp Checks
*Kitchen Check Sheets
Customer Service Rep
Aegis Communications - Sierra Vista, AZ
May 2000 to June 2003
*Customer Complaints
Core Competencies:
*Monitoring
*Reading Comprehension
*Speaking
*Writing
*Management of Material Resources
*Management of Personnel Resources
*Time Management
*Judgment and Decision Making
*Active Learning
3
*Management of Financial Resources
*Operation and Control
*Equipment Maintenance
*Installation
*Operation Monitoring
*Quality Control Analysis
*Repairing
*Active Listening
*Critical Thinking
6
Education
None in Culinary Arts
Cochise College - Sierra Vista, AZ
January 2005 to May 2005
High school or equivalent in General studies
Starks High School - Orange, TX
Skills
• Time management
• Quality control
• Maintenance
• Equipment maintenance
• Medical Billing
• Tax Preparation
• Insurance Verification
• Medical Insurance
• Microsoft Word
• Customer Service
• Microsoft Office
• Catering
• Culinary Experience
• Kitchen Management Experience
• Food Preparation
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