Latoya Devall

** ******* ** *** *

McDonough, GA 30253

Cell 470-***-****

OBJECTIVE: “To build a long-term career with opportunities for career growth as well as utilize my skills in the best possible way for achieving the company’s goals.”

EMPLOYMENT:

Shoes for Crews Inc.

250 S. Australian Ave, West Palm Bch, FL 33401.

Customer Service Liaison / Team Leader / Sales Administrative Asst. 01/18/10 – 7/12/18

Job duties included but were not limited to:

Processing customer orders via phone, fax, e-mail, and web. In-bound and Outbound calling, filing, training, claim status, Escalated calls, Documentation, Sales, Reports for both internal and external customers.

Assist our Sales Team with any customer escalations and or order/ billing concerns that may arise.

Bed Bath & Beyond 06/2009- Present

Customer Service front end Supervisor/ Bookkeeper

Job duties included but were not limited to:

Refunds and exchanges, dealing with customer escalations. Assuring schedules and breaks are followed throughout the work day. Running reports for Daily Sales. Count out cash drawers and prepare deposits and cash drawers for close of business day to prepare for the next business day.

Schedule pick-ups for cash to run for the week until next cash drop arrives.

CVS 5/26/16 – Present

Shift Manager

Job Duties include but are not limited to:

Manage cashiers, assist with customer related request as well as pharmacy customer issues that may arise. Processed time sheets for payroll, manage deposits and book keeping.

Also make sure that everything is stocked and replenished for the next shift to come in and for the next business day.

StainSafe Inc. 01/15/01- 03/09

Customer Service Representative

Customer service, processing warranty claims, data entry, inbound/outbound calling, filing, documentation, claim status, training, sales, intercept the service calls for technicians.

NCCI, Inc. 06/01/00- 01/13/01

Customer Service Representative

Fed-Ex, UPS, Paragon, answering multi-line phone system, customer service, accountable mail, reports, riling, documentation, scheduled meetings, shipping and handling, spreadsheets, basic Oracle skills, as well as training.

Lab Corp. (temporary position) 05/01/1999-06/01/1999

Data Entry Clerk

Answering Multi-line phone system, giving test results, and scheduling appointments.

Quest Diagnostics (temporary position) 03/01/1999-05/01/1999

Specimen Processor

Data Entry on Novel system, which included identifying specimens brought in for testing and logging all necessary information for further processing.

South Florida Gastroenterology (temporary position) 01/01/1999-03/01/1999

Administrative Assistant

Job Duties Included: Answering Multi-line PHONE SYSTEM, scheduling appointments, pulling and filing patient charts, As well as retrieving results for Doctor /Patient visits.

John B. Clark Tax Collectors Office (temporary position) 10/01/1998- 12/01/1998

Clerical Assistant

Job Duties Included: Answering Multi-line phone system, verifying moneys received in accounts receivable with bills, which should coincide with each other for further processing requirements.

Motorola, INC 06/01/1991-10/01/1998

Office Assistant

Filing, scheduling meetings, weekly reports, spreadsheets, answering multi-line phone system on Merlin mail, shipping and handling import and export, documentation, as well as training.

Qualification Highlights Include: Team Player, Typing (50wpm), Word, Excel, Dos, Scheduling, and Power point, Documentation, Processing, Oracle, Data Entry, Microsoft Office, Outlook, Netscape, Windows, Customer Service, Spreadsheets, Facsimile, Excellent verbal and Written Communication.

EDUCATION:

7/1990- 6/ 1992:

New England Technical School-West Palm Beach, Fl.

Computer Programming and Basic Accounting.

Obtained Associates Degree in Computer Programming.

5/2010- 11/2010:

South Technical School- Boynton Beach, Fl.

Medical Billing and Coding

Completed class room hours in Medical Terminology.

4/2008-7/2008:

Dental Assistant Training School

Included but not limited to: Charting, Laboratory, X-ray Facilities,

Darkroom mounting, Crown and Bridge Inlays, Impressions and Front Office.

Amalgam, Composites, Tub, and Tray Systems, CPR.

2002-2002:

MCJ Solutions

Included but not limited to: MCSE, A+ certification.

1997-1998:

Boca Beauty Academy

1500 transferred hours of extensive training in chemicals, processing, coloring, cutting and styling, as well as skin facials, pedicures, manicures, nail technician.

1996-1997:

Boca Beauty Institute

1200 hours of extensive hours, training in chemicals, processing, coloring, cutting and styling, as well as skin facials, pedicures, manicures, nail technician.

1990-1992:

New England Tech, West Palm Beach, FL.

Included but not limited to: 2600 hours, of acquired skills in; COBOL, Excel, WINDOWS, Lotus, Dos, RPG, Power point, Microsoft Office, C++, Dbase.

References Available Upon Request.

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