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Customer Representative Service

Location:
Richmond, VA
Salary:
25/hr
Posted:
March 12, 2023

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Resume:

Rana Usama

CONTACT

804-***-****

advvbl@r.postjobfree.com

Richmond, Virginia 23294

EDUCATION

March 2018

COMSATS Institute of Information

Technology Pakistan

Bachelor of Science Electrical

Engineering

SKILLS

Project Management

Staff Development

Staff Training

Management

Cash Handling

Customer Representative

CCNA

MCSA

Microsoft Office

PV System Designing

Solar Pumping

Switchgear

Power Systems

Team leadership

PROFILE

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem- solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. EXPERIENCE

March 2022 - Current

Mobil Gas Station - Richmond, Virginia

Manager

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Monitored staff performance and addressed issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Conducted quality, timely performance feedback and performance appraisals.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

June 2021 - September 2021

Alpha Solar - Sialkot, Punjab Pakistan

Trainee Engineer

Assembled solar modules, panels and support structures to maintain efficient installation, electrical configuration and system maintenance.

Interconnected wiring and components with maximum efficiency and elegance to meet aesthetic demands.

Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.

Visually inspected and physically tested previously installed systems and modules to locate faults.

Installed photovoltaic systems to surpass individual customer preferences and outlined designs at homes, businesses and institutional facilities.

Oriented systems to maximize solar access and optimize structural integrity. January 2019 - August 2019

PTCL - Sialkot, Punjab Pakistan

Internee

Installed network interface devices and rearranged inside wiring.

Measured, cut, spliced and installed wires and cables.

Installed, set up and repaired devices and system components.

Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

CERTIFICATIONS

IT Professional Program (MCSA, CCNA, LINUX) Present 2023

CCNA 200-301 at EZXPRT Batch Sep 2021

Renewable Energy System Design and Installation KICS UET LAHORE



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