Service Representative Customer

JOSHUA M. MUSA

*** **********.***** *-*, Culiat, Quezon City 1128 091******** **********.**@*****.***

- SUMMARY -

Highly motivated on finishing a given task. Teachable on learning new tasks and finish them right on time. Results oriented and has a proven record of working collaboratively with team members.

- WORK HISTORY -

AMA University Online Education Delta Ave, Quezon City

Content Uploader October 2016 - March 2017

Upload the daily needs of an online school, such as Topics, Homework, Quizzes, and Exams.

Land Registration System, Inc (LARES) NIA Road Quezon City

Mapping Assistant September 2019 - May 2021

Examination of entries of land titles exclusively for the Philippines.

Authentication of correctness of a technical description of a land property and other details indicated on the given title.

Analytical plotting, relocating, and verifying of right position for land titles and parcels.

Usage of tools such as : Manual Parcel, Microsoft Excel, Arc Map, and Arc Gis.

Concentrix Bridgetowne Quezon City

Customer Service Representative October 2021 - April 2022

Provide data regarding the health insurance policy of a certain member to a medical practitioner.

Give out information such as the list of things the member is ought to pay or if the member is covered for a specific procedure that he will go under.

Validate every information of the member’s policy.

Sagility Bridgetowne Quezon City

Customer Service Representative April 2022 - Present

Handled calls from members to lay out their policy coverage as well as email them an Explanation of Benefits (EOB).

Process monthly payments of plans and check if there are any balances left.

Check all the possible errors the member’s plan has

Process a claim of a member and check their hospital procedure, if it was already paid.

Check for the reason of denial of a medical procedure.

Verify network statuses.

- EDUCATION -

Datamex College of St. Adeline Fairview Quezon City

Bachelor of Science in Information Technology June 2015 - 2019

- SKILLS -

MS Office

Photoshop

Data Encoding

Analytical Plotting

Data Analysis

Rectifying & Aligning Parcel

Geographic Mapping

Health Document Verification

Contact this candidate