Help Desk Service Attendant

Robert Romito

Associate Analyst IT Operations Help Desk

Intermediate IT Help Desk professional enthusiastic about continuing a career in IT. I have strong problem- solving and Customer Relations skills.

**********@*****.*** 281-***-**** 3715 W. Carter Rd, Phoenix, United States of America SKILLS

Guest service Problem solving Phone and Online skills Windows7/10 O365 Mac and IOS PC hardware WORK EXPERIENCE

Associate Analyst IT Operations Help Desk

American Airlines

11/2018 - Present,

Level 1 Technical support for 1000+ applications including Windows 7/10, O365, Oracle, Adobe, MAC OS and IOS, VMware, and Citrix. I am also familiar with ticketing software and detailing issue and what troubleshooting steps have already been taken to attempt a resolution. General Merchandiser

Target

12/2004 - 11/2018,

· Developed and optimized add sign prep procedures to ensure an accurate and timely setup of weekly add. Worked with department leads to problem solve issues with new displays and presentations. Other positions in this company included: Guest Service attendant, Flow team member, Backroom attendant, Electronics Brand Team member EDUCATION

Associates of Applied Science Degree

Estrella Mountain Community College

09/2016 - 08/2018, Avondale,AZ

Cisco Network Administration

Associates of Applied Science Degree

Estrella Mountain Community College

09/2016 - 08/2018, Avondale, Az

Linux Network Administration

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Achievements/Tasks

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