Records Clerk Customer Service
Resume:
Ava Marie Ruiz
**** * ****** *******, **** Az *5207 C: 480-***-**** ************@*****.*** Professional Summary
Certified Case Manager with 6+ years first-hand experience in coordinating safe, timely and efficient patient care according to each patient’s individual needs. Patients-centered and equivalent with exceptional focus on helping patients achieve targets for wellness and autonomy. Skills
Good communication
Ability to work under pressure
Decision making
Time management
Self-motivated
Adaptability
Multitasking
Organization
Language translation
Screening calls
Team work
Openness to feed backs
Customer service-oriented
Work History Housekeeping 12-2006 to 3-2009
Sea Mar Aberdeen Medical Clinic- Aberdeen WA
Removed waste paper and other trash from the premises to designated area.
Disinfect and mopped bathrooms to keep them sanitary and clean.
Collected trash and moved garbage cans from kitchen areas to pick-up station.
Returned emptied garbage receptacles to their proper location.
Clean walls, windows, shades and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Verified that all storage areas and carts were clean and organized.
Swept and washed all hard surface + floors.
Moved chairs, desks, and beds around the rooms to clean behind and underneath them.
Cleaned elevator, glass, and planners in public areas such as the lobby and restrooms.
Waxed floors when needs.
Medical Records Clerk 3-2009 to 4-2011
Sea Mar Aberdeen Medical Clinic– Aberdeen WA
Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
Initiates the medical record by creating and processing the patient care record folder.
Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Keeps health care providers informed by communicating availability or unavailability of the record.
Maintains quality results by following Clinic standards.
Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
Maintains patient confidence by keeping patient records information confidential.
Serves and protects the clinic community by adhering to professional standards, clinic policies and procedures, federal, state, and local requirements, and jcaho standards.
Enhances medical records and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Case Manager II 4-2011 to 8-2018
Sea Mar Behavioral Health – Aberdeen WA
Efficient use of resources and services.
Meeting the demands, interest, preference and need of individual.
Referral to community based resources.
Provide Individual with Inpatient Services at a timely manner.
Gather clinical information to access and expedite case needed.
Perform utilization and concurrent review of inpatient cases meeting level criteria.
Discuss cases with Facilities and other Healthcare to better understand plan of care.
Participate with counselors and Supervisor in meeting to educate discussion and relate information case by case as needed.
Ensure individual knowledge and compliance with treatment.
Identify and evaluate delays in care.
Arrange inpatient bed dates, contact and maintain communication with agencies through individual care.
Maintain appropriate documentation.
CPR certify
Education
GED (1995)
ABC Adult School, Cerritos California
California State University of Long Beach, 1991 (In Home Supportive Services in Career Studies) over 100 hours completed.
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