Personnel Assistant Customer Service
Resume:
Stefanie Grose
Career Change
Montgomery, OH ****2
*************@*****.***
I've been in the healthcare field for over 20 years and worked in several different positions. Nurse aide, receptionist, scheduling, medical records and on floor LPN. I took time off to stay home with our kids. I am now ready to go back to the work field in a different position. My past experiences in nursing have trained me a lot on skills required in other fields. I hope you consider me as a candidate for your job. I am open, willing and trainable.
Authorized to work in the US for any employer
Work Experience
Homemaker and Mother
10411 Stone Ct. - Montgomery, OH
Present
Have 2 boys ages 15 yrs old and 8 yrs old. Both attend sycamore schools and play baseball and basketball. Personnel Assistant
Sandy Smith - Cincinnati, OH
April 2017 to May 2020
• Basic house hold shopping and cleaning
• Responsible pay all clients Bill's and manage monthly income
• Assist with in home health care therapy 4x.week.
• Encourage client to continue physical therapy on own time.
• Make all Dr.s appointments and transport client to and from..
• Cook all meals, prep meals for client to be able reheat on own
• Educate client on current diagnosis.
• Update family members via phone on current issues per client request. LPN (Licensed Practical Nurse)
Madeira Health Care Center - Madeira, OH
May 2003 to May 2014
• Customer service oriented, speaking with patients, family members, Dr, therapists, Dietitians, social workers, pharmacists and laboratories.
• Administering medications. IV certified. Multitasking in a high paced timely manner.
• Good communication skills, team work a must and able to work in a diverse community.
• Documenting and implementing interventions for patients when needed.
• Computer charting on different systems. Continuously learning on the field and applying skills. Very demanding and rewarding job.
Education
Vocational college in Nursing
Brown Mackie Cincinnati - Cincinnati, OH
September 2008 to October 2010
High school diploma
Sycamore High School - Montgomery, OH
September 1992 to May 1995
Skills
• Meal Preparation
• Medication Administration
• Residential Cleaning
• Tube Feeding
• Vital Signs
• Home Care
• Laundry
• Caregiving
• Patient Care
• Infection Control Training
• Driving
• Customer Service
• Restaurant Experience
• Hospitality
• Nursing
• Hospice Care
• Hospital Experience
• Patient observation
• Commercial driving
Certifications and Licenses
CPR Certification
LPN
BLS Certification
LVN
First Aid Certification
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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