Customer Support Assistant Store
Resume:
Janette
Macias Janette Macias
SLC, UT *****
**********@*****.***
Skills ● Ability to multitask
● Leadership
● Problem solving
● Organization
● Willingness to learn
● Empathetic
● Dependability
● Strategic Communicator
● Team Motivator
Experience Harvest Right / Customer Support Manager February 2021 - PRESENT, NSL UT
● Displayed high levels of patience and empathy in effectively diffusing escalated situations all while remaining professional. This resulted in an increased FCR.
● Helped both new and tenured employees in building their job knowledge.
● Proactively manage the team to ensure the highest levels of customer satisfaction and their needs are met
Kroger / Packer
June 2020 - February 2021, Layton, UT
● Marking and labeling containers and products with container tags using marking tools for proper identification
● Performed several job functions in the department at line speed
● Examined and inspected containers in order to ensure that packing specifications are met
Aeropostale / Assistant Store Manager
September 2016 - October 2018 Salinas, CA
● Managed a team of 5 at a time and inspired them to meet our Sales goal for the day
● Implemented a training program for all new hires
● Managed stock and inventory
● Interface with up to 100 customers per day, helping them make selection and upselling them by 10%
● Maintained appropriate store inventory levels to ensure merchandise is consistently available
Education Kearns High School/ HS Diploma
2015 Kearns, UT
Soaring Eagles Christian Academy
2012-2015 Salinas, CA
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