Service Professional Customer
Resume:
Jasmine K. Lee-Hains
Highly-skilled, educated and driven customer service professional
Fort Worth, TX 76112 *********@***.***
My career focus is to obtain a position as an administrative professional where I can continue to develop the passion I have for pursuing professional excellence via the serving of others.
Professional Career
Business Office Manager/Owner
K. Bella Enterprises - Fort Worth, TX
January 2018 to Present
•Hiring, training, placing and management of a team of 4-6 highly skilled nannies/domestic workers
•Negotiate rates, dates and childcare needs with clients
•Process A/R and payroll for the business
•Assist parents and nannies with resolving any issues that should arrive before, during or after care is provided
•Stay abreast of any current developing nanny skills or trends that will help to facilitate training and developing my team
Executive Escalations Analyst
Sprint/Nextel Corp - Irving, TX
August 2015 to December 2017
•Facilitate and initiate with internal/external customers who have escalated their complaints, concerns and/or inquiries to the CEO, VP, AVP or other members of the executive management team
•Immediately respond to customers', consumer advocacy or state/federal governmental regulatory agencies' correspondences via verbal or written contact in order to negotiate resolutions and to contain the complaints
•Disseminate pertinent information regarding the agreed upon resolutions to the executive management team and the corresponding agency
Case Manager/Navigator
Catholic Charities Diocese - Fort Worth, TX
August 2014 to August 2015
•Interview clients via a comprehensive intake and assessment meeting
•Assist clients with setting personal and educational long/short-term goals for themselves
•Offer guidance, referrals and a support system to clients as they work to achieve the goals that they've set for themselves
•Monitor client's personal and educational progress while providing encouragement and support to them as they remove any barriers from their lives that has hindered their success
Educational Career
Master of Arts in Human Services – May 2023
Capella University
Bachelors of Science in Criminal Justice – May 2007
University of North Texas
Contact this candidate